Supervisor Customs, Rozenburg

Responsibilities People:

Build a strong team, that will deliver on the expectations

Be a mentor, coach and motivator for your people

Conduct regular 1-1 meetings with your direct reports

Support and drive your team development

Lead by example

Customers:

Build relationships with your customers by having regular contact

Be a trusted advisor

Ensure you protect the customer and the organization by assessing quality. Quality in customer data, declaration, and information.

Be responsible for correct transition and implementation of new customers

Finance:

Ensure the team is billing timely and correctly

Contribute to the financial targets that are set.

Operations:

Manage the work within the team and ensure the daily task gets done

Assess quality of your team members. File completeness, declaration quality, record keeping and instruction confirmation

Ensure SOP’s are available for your customers

Ensure import, export and transit declarations are performed timely and accurately.

Ensuring communication with customs authorities

Compliant with the rules and regulations

Drive continues improvement within your team / department

Drive the KPI’s set together as an organization / team

Qualifications

Several years of professional experience as a forwarding/customs agent/broker

Experience in leading or coordinating a team is beneficial

In possession of a Customs Broker license

Good knowledge in customs laws and regulations

Fluent oral and written English and Dutch is required

Excellent interpersonal skills and ability to influence at all levels of the organization, strong cultural sensitivity, and ability to build up relationships.

Strong team player with the ability to work independently.

Pro‑active, target driven, solutions‑oriented and good attention to details

Flexible and positive attitude to excel in a client‑driven environment, commercial awareness

Open to new ideas and technologiesExcellent time management and organizational skills

What AIT Can Offer You

27.5 holiday days per year to relax and recharge.

A solid pension plan to secure your future.

Access to an online learning library and regular training opportunities to support your professional growth.

Employee support programs focused on your well‑being.

Five paid volunteer hours per year, giving you time to make a difference.

Exclusive employee discounts through Deel, adding extra perks to your everyday life.

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