Operations Agent Road, Rozenburg

Introduction Move the world with us!

AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!

Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

Overview As Operations Agent Road,

you will coordinate and execute international road freight shipments end to end, ensuring customer requirements are met through accurate quotations, scheduling, documentation, tracking, and billing in line with SOPs, KPIs, and regulatory requirements. You will proactively manage shipment status and exceptions, collaborate with customers, partners, and internal teams, and ensure full compliance with safety, security, and Dangerous Goods regulations while contributing to a safe work environment.

Responsibilities

Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating to ensure the customer’s request is satisfied

Prepare profitable quotations accurately

Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner

Coordinate the day-to-day

import and/or export

of products, including reviewing orders and documents

Track and communicate all delays, damages, problems and work to resolve customer issues.

Responsible for all aspects of air international operations such as customer service, data entry of shipments, operations and billing

Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule

Coordinate recovery/delivery schedules with various cartage agents and international partners

Partner with local sales teams to communicate problems to customers, international partners, and other stations, as needed

Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met

Ensure all shipments are properly billed within company guidelines and timelines

Process and comply with all requirements listed by regulatory agencies

Network with corresponding departments to ensure files are billed and posted prior to end of month

Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable)

Contribute actively to a healthy and secure work environment by reporting unsafe/ unsecure/ unhealthy conditions and possible improvements

Qualifications

min. 2 years of experience as a (Road) Freight Forwarder

Utilizes established procedures but decides action within task

Must be able to perform in a fast pace / high volume work environment

Attention to detail

Problem Solving

Fluent oral and written English and Dutch is a must

Strong PC skills (Windows, Microsoft Office applications) preferred

Cargo Wise Software experience a plus

ITAR, Dangerous Goods or TSA work experience / regulations

VGB security clearance (or the ability to obtain it) is required for this position

About AIT Worldwide AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in virtually every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, India and North America, AIT offers full-service options, these include customs brokerage, warehouse management and all-round worry-free services.

What AIT Can Offer You We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy:

27.5 holiday days per year to relax and recharge

A solid pension plan to secure your future

Access to an online learning library and regular training opportunities to support your professional growth

Employee support programs focused on your well-being

Five paid volunteer hours per year, giving you time to make a difference

Exclusive employee discounts through Deel, adding extra perks to your everyday life

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