Operations Agent - Hi - Tech, Rozenburg

Overview The Operations Agent Hi-Tech will be responsible for a multitude of global operational duties including quoting, tracking&tracing, vendor/agent relations, problem resolution, and high-level customer service. Special expertise and experience in international air operations, QMS compliance, ocean service liaison and report generation.

Responsibilities

Position will have primary responsibility for providing transportation services of all modes to a Global Key account. That responsibility will include shipment quotes, commencement of shipments in AIT systems, procurement, and dispatch of vendors to customer locations around the world and conclusion of the shipment including invoicing.

Act as the primary contact for designated customers and responsible for the outcome of assigned projects including quoting, customer service, tracking, routing, problem resolution, vendor compliance, invoicing, quality management and customer interaction

Tracking and tracing shipments on a daily basis. Track overhead shipments daily and route accordingly. Maintain notes and correct status codes in AIT’s systems for all shipments assigned. Work closely with customer service teammates to provide thorough turnover to ensure complete coverage for customers during nights and weekends.

Quoting and routing freight across multiple transportation modes and services: Domestic&International

Answer phone calls and respond to all e-mails on a timely matter - mailbox time slot replies/action with 1 hour

Manage daily tracking worksheet for proactive communication, resolve anomalies and inform customer of issues.

Assisting local sales and other offices with freight issues

Collect, scan, and file all paperwork daily

Other duties as business deems necessary

Ensure all customers and company SLA’s, KPI’s&SOP’s are adhered, followed and guidelines are met.

Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable).

Contribute actively to a healthy and secure work environment by reporting unsafe/unsecure/unhealthy conditions and possible improvements.

Qualifications

High School Degree or equivalent

Experience of 3-5 years in freight forwarding, ideally Airfreigt.

Ability to work both collaboratively and autonomously in the work setting

A team player who works well with others, being respectful to our teammates is a Core Value!

Customer service focus– we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Fluent oral and written English is a must, additional (major) European languages would be an asset

Cargo Wise Software experience a plus

ITAR, Dangerous Goods or TSA work experience / regulations

Benefits In addition to a competitive salary and benefits, we offer great programs for our employees, for example, 5 volunteer hours a year to give back to the community in a charitable event.

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