Admin Service Manager, Almelo

About the Role

We are looking for a driven Admin Service Manager to oversee and optimize all administrative processes related to inbound and outbound warehouse operations. In this role, you will lead a team of Admin Service Employees and work closely with the Site Manager. You will play a key role in ensuring operational excellence, high customer satisfaction, and continuous improvement within a dynamic logistics environment.Key Responsibilities

Lead, coach, and develop the Admin Service Employees within the department Support the Site Manager with periodic reports, insights, and performance analyses Contribute to departmental plans, including financial planning and budgeting Ensure a high level of internal and external customer satisfactionCoordinate commercial and logistical activities for assigned accounts Maintain close contact with carriers and external customer service teams regarding shipments, invoicing, and delivery issues Take full ownership of inbound and outbound administrative processes Oversee administration related to goods receipt, returns, samples, and outbound shipmentsAct as the primary point of contact for customer service teams regarding logistics and delivery matters Monitor, manage, and report on Service Level Agreements (SLAs) Perform and oversee various administrative tasks within the department Drive and promote a continuous improvement (CI) culture within the organizationReport directly to the Site Manager Your Profile

Bachelor’s degree in Logistics, Business Administration, or a related field Strong knowledge of Warehouse Management Systems (preferably WMi) Proficiency in Microsoft Office Understanding of tariffs, budgets, and cost structures Strong communication skills with a proactive and solution-oriented mindsetCommercial awareness and organizational sensitivity Proven experience in leading and developing teams Excellent command of Dutch and English, both written and spoken Basic knowledge of customs documentation and international trade processes Experience working with logistics operations and ISO proceduresHigh level of accuracy and ability to process large volumes of data efficiently Flexible, resilient, and willing to work overtime during peak periods What We Offer

A challenging leadership role in a fast-paced logistics environment Opportunities for professional growth and development A collaborative and continuous improvement-driven culture Competitive salary and attractive benefits package

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