Customer Relationship Representative - Aviation/Logistics, Alphen aan den Rijn

About Our Client

The client is an international organisation operating in the industrial B2B sector, based in the Netherlands. They work in a fast‑paced industrial environment where customer experience, quality and collaboration are key. Job Description

Build long‑term customer relationships in an international B2B environment Combine customer focus with collaboration across global teams Build and maintain strong, long‑term customer relationships Act as a trusted advisor for your portfolio of clients Manage RFQs, purchase orders, and order processingactivitiesHandle post‑order activities such as changes, expedites, and issue resolution Proactively identify and resolve order or delivery challenges Collaborate closely with Sales, Operations, Supply Chain, and Quality Ensure accurate pricing, terms, and delivery timelines Provide clear and professional communication via phone, email, and chatThe Successful Applicant

2–5 years of experience in a B2B customer service or similar role Strong communication skills (English required; additional languages are a plus) Experience with ERP systems and CRM tools (e.g., Salesforce) Excellent organizational and prioritization skills A proactive, solution‑oriented mindsetFluent English, Dutch is a pré Living in the area of Alphen ad Rijn What’s on Offer

A dynamic role in an international and fast‑growing environment Opportunities for personal and professional development A collaborative team culture with short communication lines The chance to make a real impact on customer experience Contact

Quote job ref: JN-052026-7015990

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