Platform Support Engineer, Utrecht

Analyze and resolve complex, disruptive technical issues and incidents

How do you make our customers happy? Operating a retail tech platform at scale is a huge responsibility. With over

13.7M customers

and

50K+ partners , bol. is trusted to deliver reliable services 24/7. Behind the scenes, thousands of applications run across complex cloud and on-prem environments—processing terabytes of data and millions of network operations every single day. To keep it all running smoothly, we rely on a central support team backed by subject matter experts from our product teams. This is where

you

come in. Join us to support a highly dynamic development environment, enable rapid innovation, and ensure engineers can build, deploy, and scale with confidence. What you’ll do as Systems Engineer Technical Service Desk As the first point of contact for

1,000+ developers , you’ll tackle complex technical issues across our stack—from cryptic Kubernetes errors to cloud database quirks—using your deep infrastructure expertise and problem-solving skills. You’ll own issues end-to-end, whether resolving them yourself, mobilizing experts, or guiding users to documentation.This isn’t just firefighting—it’s about enabling innovation. By keeping our platform running smoothly, you empower developers to build the future of retail—without a hitch. You’ll: Troubleshoot a broad range of issues across our platform stack Support engineers in setting up non-standard configurations while ensuring complianceKnow when to dive deep, when to point to documentation, and when to escalate Collaborate with developers and SDMs to escalate complex issues—while maintaining ownership Document solutions, share knowledge, and improve support processes Learn and grow fast thanks to the diversity of challenges and technologies you’ll encounterYes, the learning curve is steep. But it’s also incredibly rewarding—especially with your team by your side. You’re expected to be

familiar

with: Expertise in

Linux, Kubernetes Experience with

Infrastructure as Code

(Puppet/Terraform/Config Connector) Experience with

cloud platforms

(GCP/AWS/Azure) and

databases

(PostgreSQL/Oracle) Knowledge of

networking

(NAT, firewalls, routing) and

monitoring tools

(Elasticsearch, Prometheus, Grafana) Understanding of

CI/CD, security principles , and scripting (Bash/Python) Bonus points if you also bring: Experience with automation tools Familiarity with ticketing systems and incident management Certifications like

GCP Associate Cloud Engineer

or

Certified Kubernetes Administrator (CKA) Familiarity with

GenAI and AI models

(e.g., LLMs, ML workflows) Why you can make a difference You bring

clarity to chaos . You understand developer pain points and resolve them with empathy and precision. You communicate clearly, document thoroughly, and bring structure to the messiest situations. You’re the kind of person who: Takes ownership and follows through Thrives in a fast-paced, ever-changing environmentEnjoys helping others grow and sharing knowledge Brings order through process and proactive improvement 3 reasons why this is (not) for you You prefer stability over challenge We move fast and tackle new problems every day. You only want to specialize in one area This job requires broad technical exposure and curiosity.You dislike direct communication You’ll interact with developers daily—and often under pressure. Big Tech Fan You love discovering new tools, platforms, and technologies. Developer Ally You enjoy helping developers—and they know you’ve got their back. Knowledge Sharer You don’t just solve problems—you make sure others can, too.This is where you’ll land You’ll be part of one of the most recognizable tech platforms in the Netherlands and Belgium. At bol, we help over

13.7M customers

and

50K+ partners

make their retail dreams a reality. We’re constantly evolving, improving, and scaling. We’re proud of our impact—and excited about what’s next. Perks of having a blue heart Flexible working We bring the best of both worlds together by working 50% at the office and 50% at home. This way, we find a balance between organisational and individual needs.The culture and the office Our colleagues work hard to make the daily lives of our customers easier and more fun. But of course, we do this in an inspiring and creative environment! The extras To start your bol journey off right, you’ll receive a welcome package, a laptop, and even a noise-cancelling

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