Customer Support Agent for the Mercedes Team - Dutch speaking, Utrecht

We are seeking

Dutch-speaking Customer Care Specialists

to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.

Roadside Assistance (RSA)

24/7 breakdown support following strict safety guidelines

Recovery assistance for vehicles to dealerships

B2B&B2C customer support

Collecting customer&vehicle information (license plate, GPS location, tire size, passengers, etc.)

Connected Mobility Services (CMS)

Support for Mercedes Me App and digital services

Account login, activation/deactivation of digital services

Service purchases, online appointment booking, vehicle monitoring

Inform customers about features included in service packages

Basic troubleshooting; complex issues escalated to Backdesk

Customer Service (CS)

Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation

Provide support to demanding luxury clients, often in sensitive situations

Requirements

Dutch: C1 (mandatory)

English: B2 (for training&operations)

Strong communication and customer service skills

Advanced problem-solving and multitasking abilitiesComfortable with PC apps, mobile platforms (Android/iOS), and basic network setups

Driver's license: a plus

Previous experience in customer service or technical support: preferred but not required

Benefits

Flexible work options: Remote anywhere in Greece

Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance

Competitive monthly salary plus two extra annual payments

Paid training and onboarding program

Health insurance and additional perks

International work environment with colleagues across Europe

Free online Greek language courses

Modern offices in Athens with comfortable break areas

Career development opportunities and internal mobility

Social events and team initiatives

Life in Greece

Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you'll enjoy an affordable Mediterranean lifestyle and a welcoming international community

Ready to start your Dutch-speaking customer care career in Greece?

Apply today and join our international streaming support team!

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