Patient Support Specialist– Dutch&English, Utrecht

Job Specs Category

Customer Service/Helpdesk

Region

Netherlands: Utrecht/ Hybrid

Depends on experience

Languages

Hiring type

Company hire

Duration

1 year with view to extension

ASAP

Job ref.

26-0328

Contact Description Our client is a global technology company that offers medical and surgical products and services in advanced wound and ostomy aid solutions, with a focus on people and caregivers. Their products deliver clinical and economic benefits and enhanced clinical outcomes.

They are currently looking for a

Patient Support Specialist to join their dynamic team in Utrecht.

Job Profile forPatient Support Specialist Responsibilities will include, but not be limited to:

Act as the first point of contact for ostomates across the Benelux region

Assess individual support needs and provide personalised, appropriate product guidance

Support patients with empathy, expertise, and confidence

Collaborate closely with Sales, nurses, and internal teams

Record accurately customer interactions in a CRM system

Contribute to the achievement of the Customer Service team’s objectives

Candidate Profile forPatient Support Specialist

Must be fluent in Dutch and English, both written and spoken. Knowledge of French is a plus

Minimum MBO-level education or equivalent working and thinking level

Experience with Microsoft Office and CRM systems

Affinity for healthcare, patient interaction and/or medical supplies

A precise, service-oriented and analytical working style

Preferably based in the Utrecht region

What Our Client Offers

Attractive compensation package

Hybrid working opportunity

Company Credit Card

Free French language course

Performance-based bonus

26 vacation days + 3 extra holidays (Friday before Easter, Friday after Associate Day, and

an extra 1 day in October)

1-day additional holiday every 5 years

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