System Support Engineer, Utrecht

We are supporting an international technology company in hiring a System Solution Engineer for its customers in the Utrecht area. The company delivers complex, mission‑critical platforms that combine hardware, software and supporting infrastructure for customers worldwide. Its global engineering, services, lab and R&D teams work together on a modern product platform built around open‑source technologies and a microservices architecture. In this role, you will be the core technical representative in the Netherlands, working directly with local clients while collaborating closely with colleagues abroad

About the role In this role you will be responsible for the support of hardware, software and infrastructure operations, working remotely and on their clients’ sites in the Netherlands. Your daily work centers on analyzing and resolving L2 issues in both software and hardware, on top of a new product platform based on open‑source technologies and microservices. You will act as the primary technical contact and subject matter expert that partners andcustomers turn to when they need advice or escalation. To do this, you will coordinate frequently with engineering, services, laboratory, R&D and business teams worldwide, making sure that complex situations are handled quickly and professionally.

Responsibilities

Act as the core focal point in the Netherlands for hardware, software and infrastructure operations, remotely and on client sites around Utrecht

Be the main person of contact and subject matter expert that partners and clients trust for critical issues and guidance

Own L2 cases, diagnosing and troubleshooting software and hardware problems on a modern, open‑source, microservices‑based platform

Provide hands‑on IT support across hardware and software, including installation, configuration and deployment

Work with global teams to resolve issues, using support methodologies and tools and meeting defined KPIs

Requirements

3+ years in technical support, professional services, R&D or similar

1-2+ years as a field/support engineer with both HW and SW

Admin‑level experience with Linux and Windows

Ability to analyze complex, distributed systems; strong client‑facing skills; comfortable as main technical contact

Experience with storage, virtualization and monitoring tools– is a plus

Willing to work hybrid and visit client sites around Utrecht

Native Dutch and excellent English

The company is offering A core focal point role as the main System Solution Engineer in the Netherlands, within a stable international organisation with a long history of global presence. You will work independently, be highly visible to headquarters, and operate in a hybrid setup with client visits around Utrecht. The package includes a competitive salary and overall compensation aligned with the Dutch market for this level.

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