Customer Service Administrator - part time60%, Amsterdam

Reporting to the boutique management, the CS administrator actively participates in the success of their boutique. Their strong customer service skills and impeccable follow-up on administrative tasks allow them to ensure smooth and enriched Client Experience for all CS repair orders.

Key Responsibilities

Manage customer service back‑of‑house flows

For each CS order booked in, ensure necessary documentation is collected and perform initial condition check. Additionally, be the client’s point of contact for distant CS service.

Coordinate secure transportation of repair items to and from internal ateliers, external subcontractors, and directly to clients, preparing all necessary packaging, labelling and shipping documentation

Coordinate with Cartier’s internal platform to identify the most suitable repair solution for our Clients

Communicate cost estimates to clients (via Sales Associates or directly, as per Maison policy) ensuring clear and timely information exchange

Assist with the processing of various customer service documents, including service requests, returns, exchanges, and warranty claims

Track the status of ongoing repairs and provide timely updates to the Clients

Receive, book in, and physically integrate spare parts into relevant repairs, updating their status to‘ready to repair’ in the system

Perform administrative tasks and maintain back‑of‑house organization

Maintain accurate and organized physical and digital records related to customer service operations, ensuring data accuracy and confidentiality

Manage and maintain an organized inventory of waiting for collection and spare parts. Follow‑up with clients for specific long pick‑up delays cases.

Front‑of‑house to back‑of‑house flow support

Work closely with Sales Associates and Watchmakers to ensure efficient flows between FOH and BOH on busy days. For example, collect creations from the sales floor and bring them to the Customer Service back‑of‑house for quick services (watch links adjustment, cordon bracelet changes, battery changes, jewelry cleaning…)

Support Boutique Managers and team during key moments of the year and daily operational excellence

Prepare yearly inventory and regular cycle counts for spare parts and leather straps

Prepare yearly audits on Customer service scope

Share expertise, story‑telling and operational handling of Customer Service cases with the Sales Associates team

Infuse continuous improvement mindset on their scope, and overall for boutique daily life and operations

Skills And Abilities

Self‑organized, disciplined, compliance skills and strong attention to detail

Expertise with high standards of quality and accuracy when it comes to CS knowledge

Comfortable with systems, applications and data handling in general

Task oriented, a self‑starter attitude, as well as a flexible mindset, able to embrace changes

A passion for watchmaking and Cartier creations is a great plus

Fluent in English, Dutch is a plus

Must be available to work retail hours (including Saturdays and potentially Sundays)

This is a part time position of three days a week

#J-18808-Ljbffr