Desktop Support Engineer (Infrastructure Services) - 10559681, Amsterdam

Desktop Support Engineer (Infrastructure Services) Location:

Amsterdam, Netherlands Start Date:

ASAP Duration:

8 Months Experience:

4–6 Years

About the Role We are looking for a skilled

Desktop Support Engineer

to join our IT Infrastructure team in Amsterdam. The ideal candidate will provide end-user support, maintain IT systems, and ensure smooth day-to-day technical operations across the organization.

Key Responsibilities

Technical Support: Provide timely support for hardware and software issues, ensuring minimal disruption to business operations.

Installation&Configuration: Set up and configure desktops, laptops, peripherals, and enterprise applications.

Troubleshooting: Diagnose and resolve issues related to systems, applications, and network connectivity (onsite and remote).

System Maintenance: Perform routine updates, patches, upgrades, and backups to maintain system health and performance.

Documentation: Maintain detailed records of incidents, resolutions, and IT assets. Contribute to knowledge base articles.

User Training: Assist end users in improving their technical skills and understanding of systems and tools.

Collaboration: Work closely with infrastructure, network, and security teams to resolve complex issues.

Security Management: Implement and maintain security policies, antivirus tools, and access controls.

Required Skills&Experience

4–6 years of experience in

Desktop Support / IT Infrastructure Services

Strong knowledge of

Windows OS, desktop/laptop hardware, and peripherals

Experience with

Active Directory, user management, and access control

Familiarity with

network troubleshooting (LAN/WAN, VPN, Wi‑Fi)

Hands‑on experience with

ticketing tools (ServiceNow, Remedy, etc.)

Good understanding of

IT security practices and endpoint protection

Strong problem‑solving and communication skills

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