Customer Experience Agent - Portuguese Speaking (CEC), Amsterdam

Department: Customer Experience | Location: Amsterdam | Compensation:€34,128 - €37,000 / year

About the role As a Customer Experience Agent– Portuguese Speaking, you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities, giving you the chance to develop a broad skill set while directly shaping the customer journey. You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us.

Key Responsibilities

Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.

Handle outbound calls, including welcomes, collections, and customer updates.

Manage complaints by investigating issues and resolving them promptly.

Support the buying process, overcoming objections and helping customers feel confident.

Accurately record interactions, maintain systems, and complete admin tasks.

Liaise with internal teams to deliver smooth handovers and joined‑up customer care.

Contribute to continuous improvement by suggesting ways to refine processes.

Essential Skills&Experience

Proven experience in customer service, contact centres, or sales environments.

Excellent verbal and written communication skills, with empathy and clarity.

Strong problem‑solving skills with resilience under pressure.

Confidence in handling objections and complaints fairly and constructively.

Ability to balance speed with accuracy and quality.

Organised and able to manage multiple priorities.

Comfortable using CRM systems and digital communication platforms.

Team‑oriented mindset with a proactive, solutions‑focused approach.

Desirable Skills&Experience

Background in buying, sales, or complaint resolution.

Ability to adapt quickly in a fast‑growing scale‑up environment.

Experience working in businesses with operational warehouses or physical products.

Equal Opportunities At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you need any adjustments or accommodations during the hiring process, let us know.

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