Streaming Media Lead, Live Orchestration, Amsterdam

Disney Entertainment&ESPN Product&Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more– all working to build and advance the technological backbone for Disney’s media business globally.

About The Role&Team The Live Orchestration Department at DE&E Technology consists of agile and responsive teams of technicians that perform the daily processes and procedures required to run our live and on-demand streaming video products. The department’s responsibilities consist of round‑the‑clock support for these products, ensuring proper functionality across all platforms. Oversight includes both linear and event-based content, hands‑on operational and procedural support for our products, including system health monitoring and incidentmanagement, in addition to live and VOD streaming media orchestration using proprietary software.

An Operations Lead Will Also

Serve as a shift leader

Implement guidance in regards to technology improvement and daily operations

Run incident management during service outages

Generate procedure documentation

Provide operational efficiency feedback to leadership

Values You’ll join a team grounded in our

Disney values

— acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What You Will Do

Focus on major areas of work, typically 20% or more of role

Responsible for following operational procedures and raising awareness of issues in workflows when they arise

Time Allocation

20%– Use best practices and knowledge of internal or external business issues to improve products or services

30%– Execute defined processes to validate the quality and availability of live content streams

10%– Record steps to troubleshoot workflows when issues arise

20%– Field workflow requirements from senior staff and gather data in support of documentation of workflows

Required Qualifications&Skills Minimum and Preferred. Inclusive of Licenses/Certs (include functional experience as well as behavioral attributes and/or leadership capabilities)

Basic Qualifications

6+ years of experience in a relevant technical, operational or digital media environment with proven leadership skills

Deep understanding of live streaming media workflows

Exhibits broad skills in data synthesis and data processes

Ability to implement guidance regarding data and technology improvement information from Supervisor

Ability to construct workflow requirements and ensure that team members understand documentation and troubleshooting procedures

Ability to serve as a subject matter expert during Priority 1-2 Incidents

Additional Information

This is an operational role based within a 24/7 environment, and shift‑based availability will be required.

Some on‑call or extended‑hour work may be necessary to support major events or business‑critical activity.

Equal Opportunity Statement The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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