Customer Experience Agent - Swedish Speaking (CEC), Amsterdam

Description As a Customer Experience Agent– Swedish Speaking, you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities – giving you the chance to develop a broad skill set while directly shaping the customer journey.

Getting Started

Learn our tone of voice, systems, and customer service processes

Shadow experienced colleagues to understand customer journeys and best practices

Gain confidence handling a variety of customer queries across multiple channels

Establishing Your Impact

Independently manage customer conversations with professionalism, speed, and empathy

Resolve queries and complaints fairly and consistently, meeting quality standards

Support customers during the buying process, explaining next steps and overcoming objections

Build trust through accurate, timely, and clear communication

Driving Excellence

Take ownership of complex cases and collaborate with colleagues to resolve them smoothly

Consistently exceed KPIs for quality, efficiency, and customer satisfaction

Share feedback and ideas to improve processes, training, and workflows

Key Responsibilities

Respond to inbound queries via phone, email, SMS, WhatsApp, webchat and social media

Handle outbound calls, including welcomes, collections and customer updates

Investigate and resolve complaints promptly, keeping customers informed

Support the buying process, overcoming objections and helping customers feel confident

Accurately record interactions, maintain systems, and complete administrative tasks

Liaise with internal teams to deliver smooth handovers and joined‑up customer care

Suggest ways to refine processes and contribute to continuous improvement

Skills, Knowledge and Expertise

Proven experience in customer service, contact centres or sales environments

Excellent verbal and written communication skills, with empathy and clarity

Strong problem‑solving skills with resilience under pressure

Confidence in handling objections and complaints fairly and constructively

Ability to balance speed with accuracy and quality

Organised and able to manage multiple priorities

Comfortable using CRM systems and digital communication platforms

Team‑oriented mindset with a proactive, solutions‑focused approach

Desirable Skills and Experience

Background in buying, sales or complaint resolution

Ability to adapt quickly in a fast‑growing scale‑up environment

Experience working in businesses with operational warehouses or physical products

Department:

Customer Experience

Location:

Amsterdam

Compensation:

€34,128 – €37,000 / year

Equal Opportunities

At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity and success. We welcome applicants from all backgrounds, perspectives and experiences. If you need any adjustments or accommodations during the hiring process, let us know and we’ll do our best to support you. Your personal data will be handled in accordance with our Privacy Notice.

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