Customer Experience Agent - Finnish Speaking (CEC), Amsterdam

About the role As a Customer Experience Agent - Finnish Speaking, you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set whiledirectly shaping the customer journey.

You'll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Arcavindi’s reputation across Europe.

Key Responsibilities

Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.

Handle outbound calls, including welcomes, collections, and customer updates.

Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.

Support the buying process, overcoming objections and helping customers feel confident.

Accurately record interactions, maintain systems, and complete admin tasks.

Liaise with internal teams to deliver smooth handovers and joined‑up customer care.

Contribute to continuous improvement by suggesting ways to refine processes.

Qualifications Essential Skills&Experience:

Proven experience in customer service, contact centres, or sales environments.

Excellent verbal and written communication skills, with empathy and clarity.

Strong problem‑solving skills with resilience under pressure.

Confidence in handling objections and complaints fairly and constructively.

Ability to balance speed with accuracy and quality.

Organised and able to manage multiple priorities.

Comfortable using CRM systems and digital communication platforms.

Team‑oriented mindset with a proactive, solutions‑focused approach.

Desirable Skills&Experience:

Background in buying, sales, or complaint resolution.

Ability to adapt quickly in a fast‑growing scale‑up environment.

Experience working in businesses with operational warehouses or physical products.

Compensation and Benefits Compensation:

€34,128 - €37,000 / year

Department:

Customer Experience

Location:

Amsterdam

Equal Opportunities At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success. We welcome applicants from all backgrounds, perspectives, and experiences, and we work hardto ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future. If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you. Your personal data will be handled in accordance with our Privacy Notice.

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