Customer Support Specialist (Dutch Speaking, Relocation to …, Amsterdam

Customer Support Specialist (Dutch Speaking, Relocation to Malta) Salary:

Up to€30K + Bonus + Relocation Package

Our client is looking for a friendly and proactive Dutch speaker to join our customer service team in

Malta . In this role, you’ll support online gaming customers through calls, chat, and email, helping with account questions, payments, security checks, and general problem-solving. Every day is different, and you’ll quickly become an expert in our products.

Your Role

Deliver high-quality support via live chat, email, and phone to Finnish-speaking players

Handle both standard and complex queries with confidence

Take ownership of escalations and ensure timely resolution

Review KYC documentation and process withdrawals in line with compliance

Support fraud detection and account monitoring

Act as a senior presence within the team during peak periods

Support coaching, onboarding, and knowledge sharing

Assist Team Leads with tracking KPIs (CSAT, response times, ticket volumes)

Collaborate with product, payments, and compliance teams

Take ownership of specific markets, features, or workflows

What You Bring

1+ years’ experience in customer support within iGaming or a similar fast-paced environment

Strong understanding of KYC, payments, and fraud/risk processes

Fluent in

Dutch and English

Strong communication skills with a proactive, leadership mindset

Ability to multitask, prioritise, and perform under pressure

Interest in sports and/or casino products is a plus

Curiosity around tools and technology (including AI)

What’s in It for You Salary up to €30K + bonus + relocation package

Hybrid working + home office allowance

Work remotely abroad benefit

Quarterly team events&weekly socials

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