Amsterdam - Customer Support Officer (French Speaking)

What will you do? As our Customer Support Officer, you are at the heart of our customer experience. You don’t just handle inquiries, you build relationships, anticipate needs and ensure every interaction leaves a lasting positive impression.

Your impact:

Serve as the primary contact for French‑speaking customers, delivering exceptional support and guidance

Process bookings and requests efficiently, ensuring a seamless experience

Handle customer inquiries and coordinate with other departments to provide solutions

Advise customers on our services and collaborate with management to improve processes

Experience&Skills

Proven experience as a Customer Support Officer or in a similar role within a service‑oriented organization

Fluency in French and English, both written and spoken

Knowledge of the Offshore, Maritime or Renewable industries is a strong advantage

Hands‑on experience with customer service tools, CRM systems or booking platforms

Mindset

Customer‑first: You take pride in delivering high‑quality service and going the extra mile

Proactive and flexible: No two days are the same, and you thrive in a dynamic environment

Detail‑oriented: You work quickly and accurately, ensuring nothing falls through the cracks

Team player: You collaborate effectively but can also work independently

Why FMTC?

Work in a truly international and fast‑growing environment

Take ownership and make a visible impact from day one

Grow with us through training, certifications and development opportunities

Experience an open, informal culture with short lines and big ambitions

We offer 25 vacation days, a competitive salary, travel allowance, a pension plan and a company laptop

If this role excites you but you feel you don’t meet every requirement, let’s talk – your mindset and passion matter most.

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