Night Receptionist Parttime, Amsterdam

Note:

This role can only be parttime due to our CLA (Collective Labour Agreement). You can only work 140 nights per 52 consecutive weeks (1 year). Job Description

Join our team as a

Night Receptionist

at our prestigious hotel in the heart of Amsterdam. As the primary point of contact during overnight hours, you will ensure a safe, smooth, and welcoming environment for all guests while delivering warm, authentic, and unforgettable service. We’re looking for a calm, reliable, and guest-focused professional with true hospitality DNA to represent our hotel throughout the night. In this role, you will ensure an exceptional guest experience from late check‑ins to early check‑outs and everything in between.Your responsibilities will include: Welcoming guests arriving late in the evening or during the night, ensuring a warm and reassuring atmosphere Handling check‑ins and check‑outs efficiently, including all paperwork, payments, and system updates Managing night-time guest inquiries and requests with professionalism and courtesySupporting our Night Manager with night audits (if needed) and ensuring the accuracy of daily financial and operational reports Monitoring the security of the property, conducting walk-throughs, and reporting any irregularities Addressing and resolving guest issues promptly, maintaining a calm and solution‑oriented approachProviding information about hotel services, transportation options, and nearby late‑night amenities Ensuring compliance with hotel procedures, safety protocols, and night‑time operational standards Qualifications

Previous experience as a Front Office Agent or in a similar role is a plus, however a passion for hospitality, guest service, and eagerness to learn are essential Experience with night shifts would be an advantage Excellent verbal and written communication skills in English; proficiency in additional languages is a plusStrong customer service orientation with a friendly and professional demeanor - hospitality should be in your DNA Proficiency in hotel management software and property management systems; Opera or Opera Cloud experience is a plus Ability to multi-task and work efficiently in a fast‑paced environmentExcellent problem‑solving skills and attention to detail Basic accounting and cash handling skills MBO/HBO level of education preferably hotel management or related field Preference for night shifts Additional Information

Work within a highly

motivated and enthusiastic

team at one of the best‑operating hotels in Amsterdam Receive a

competitive salary

in line with the Collective Labour Agreement in the Netherlands (Scale V) Opportunity to expand your earnings with our

uncapped incentive program

based on your upselling and walk‑in sales 8% gross holiday allowance

(accrued monthly), paid out in May every year 25 vacation days

per calendar year on a full‑time basis Travel allowance of maximum

€150

per month Be part of Accor’s employee benefit system and enjoy

discounted rates

(including family and friends) all around the world together with discounts on F&B (you will receive a personal card to enjoy these benefits) Refer a friend system that gets you

200€ per referral

after their probation period; paid out next month Enjoy yearly

staff parties

and team‑building activities to support team cohesion Access to a great

Learning&Development

e‑learning platform developed by Accor “Learn your Way” supporting your onboarding, professional, and personal development Want to

power your career ? - Through

Accor Academy

you can further your skills with discounts on courses from

eCornell

and internal Instructor‑Led Training on leadership, hospitality, and more For every year you stay with us you receive an

Anniversary Voucher

for 2 complementary days at any Swissôtel around the world. Growth opportunities

within our hotel and Accor with our internal referral system

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