Dutch-speaking Customer Support Agent in Sofia Bulgaria, Amsterdam

Sofia combines city buzz with calm living. Grab a coffee downtown in the morning and be on a mountain trail after work. Life here is affordable, the food is fantastic, and the weather gives you both real summers and proper snowy winters.

And with a flat 10% income tax, you get to keep more of what you earn. Simple as that.

Joinour client in Bulgaria as a Dutch-speaking Customer Service Agent for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. Our client is seeking professionals with strong communication skills to help users maximize their product experience.

Key Responsibilities

Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate

Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers

Engage customers through multiple channels, including phone, email and chat

Resolve customer inquiries within agreed SLAs, using our client's comprehensive knowledge base and established protocols

Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores

Collaborate with team members to share best practices and contribute to the knowledge base

Participate in ongoing training and stay updated on product knowledge and industry trends

Fluent Dutch and English communication skills

Strong interpersonal abilities and customer service orientation

Ability to follow structured guides and processes

Excellence in active listening and problem-solving

Adaptable and quick to learn new processes and technologies

Self‑motivated with a passion for customer satisfaction

Ideal Candidate Profile

Customer-focused mindset and delivering exceptional service

Excellent communication style, ability to explain complex concepts simply

Ability to troubleshoot issues and find creative solutions

Collaborates and shares knowledge, and contributes positively to team dynamics

Embraces change, learns quickly, and maintains composure under pressure

The best part?

No tech background needed!

Our client is looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our client's comprehensive training program will equip you with all the product knowledge you need to succeed.

Financial support during relocation

Fully paid training

Stable job and career development opportunities

Attractive salary

Additional health insurance

50+ benefits and services to choose from

Positive international working environment

Support and learning

Our client believes in growing together. They offer a supportive environment where learning is continuous, teamwork is celebrated, and your well‑being is their top search result!

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