Dutch speaking Customer Support Representative for Lisbon, Amsterdam

Position: Customer Support Representative

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES

Manage both incoming and outgoing customer calls

Investigate and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries

Reviewe reported cases within established turnaround times and quality standards

Escalate complex or unresolved issues according to company protocols

REQUIREMENTS

Native/fluent in

Dutch

both verbal and written. Fluent in English (minimum B2 level)

Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers

Ability to handle stressful situations

Previous Contact Centre or Customer Service experience (preferable)

Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)

Good and customer-friendly service

Curious and persistent in solving issues

Organized and can keep a cool head even in stressful situations

Working schedule: Monday - Sunday, 24/7 rotating shifts.

BENEFITS

Modern office in a city center with open spaces, easy to access with public transportation

Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace

Support from colleagues with coaching and mentoring opportunities

Health and Wellbeing initiatives

Monthly meal allowance

And much more!!!

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