Senior Cloud Account Lead - Remote (EMEA) Growth, Amsterdam

Our Senior Account Manager will be an integral part of our EMEA Account Management team. This role is based remotely in any of the following locations: Spain, Netherlands, Ireland, or Estonia.

Who we are: DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The opportunity The role of DoiT’s Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further with customers, provide a trusted point of contact for the cloud vendor teams regarding accounts’ growth opportunities and to retain 100% of DoiT’s existing customers.

Responsibilities

Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.

Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.

Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.

Negotiate and close long‑term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.

Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.

Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast‑growing emerging clients.

Help aggregate customer feedback that ensures our products&solutions closely align with customer needs and requests.

Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.

Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support&engagement.

Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements.

Identify Cost Optimization opportunities within the Customer Cloud environment

Work with Cloud Vendors Sales Rep on mutual customers.

Qualifications

5+ years of experience in Account Management supporting the EMEA market

3+ years of experience at a technology company (SaaS, SI, Cloud Vendor…)

Experience supporting customers in the AWS, Google Cloud, Microsoft Azure ecosystem, or another cloud vendor.

Strong verbal/written communication skills in English and Spanish, and ideally additional languages (e.g. Italian, French, etc)

Strong technical skills that enable you to engage productively with technical teams, and the ability to build influential relationships

Great operational/administration skills, analytical, detail‑oriented, and able to “zoom” in/out from the big picture to the minutiae

A desire to grow within the organization and continuously broaden your skill sets

A great sense of humor and enjoys having fun at work

Bonus points

Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)

Benefits

Unlimited PTO

Flexible Working Options

Health Insurance

Employee Stock Option Plan

Professional Development Stipend

DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributingto our collective success.

At DoiT International, our unwavering dedication to cultivating a diverse and inclusive workplace remains paramount. In line with this commitment, we are presently engaged in the collection of gender data to assess and fortify our diversity and inclusion programs.

It is imperative to emphasize that the information collected is meticulously segregated from your employment records and holds no bearing on any employment‑related determinations. We wish to underscore that your privacy is rigorously safeguarded as DoiT International processes gender data in an aggregate and de‑identified manner. Be assured that under no circumstances will this information be divulged or disseminated externally in a manner that compromises anonymity.

While the provision of this information is entirely voluntary, we extend an invitation for you to consider self‑identifying. Such voluntary contributions substantiate and fortify DoiT's steadfast commitment to fostering diversity and inclusion within our organizational fabric.

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