FX Broadway Ops Engineer— Functional&Delivery Expert, Amsterdam

Discover ING Hubs Romania ING Hubs Romania offers 130 services in software development, data management, non-financial risk&compliance, audit, and retail operations to 24 ING units worldwide, with the help of over2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies.Now we provide borderless services with bank-wide capabilities and operatefrom two locations: Bucharest and Cluj-Napoca.

Our tech capabilitiesremainthe core of our business, with more than 1800 colleagues active in Dataand AnalyticsTech,Tech Foundation andChannels,Retail Core Banking and Architecture, andGlobal Products and Technology Services.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impactisn'taperk.It's the driver of our work.We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactfulthingsand they love doing it in good company. Do you?

Job Specification Department Overview Broadway application helps ING to gain competitive advantage on the FX market: better client experience to increase revenue, improved hedging capabilities via custom designed algorithms, and improved access to liquidity to create better pricing models. The in-house built high-performance pricing systems and interfaces, together with the vendor-built trading/quoting systems, time-series databases and complex event processing engines are key platforms for the real-time low-latency landscape in scope of the growing Financial Markets domain.

Broadway main activity streams:

Trading: Pricing&hedging for external- and internal trades.

Sales: Request for Quotes and streaming prices to clients, and order execution.

Global Treasury: Service internal clients (Treasury desks and ING entities) for hedging liquidity&risk and/or funding.

Main Duties and Responsibilities of Role As an OPS FunctionalEngineer in the eFX Capability Team, you will excel in maintaining and enhancing in all aspects the Front-Office Broadway system. This will include analysis, design and test of code changes and close cooperation with the Product Owner and with the Developers to help resolve Production issues, as well as add new features for the system to address various business or regulatory requirements.

As part of a DevOps squad, you will work in a cross-border environment in an Agile/Scrum way, on the backlog prioritized by a Product Owner, business stakeholders and engineers from related teams (Vendor, Murex, Calypso, Regulatory).

The team consists of 7 OPS engineers at a global level (Amsterdam, London and Bucharest) with 3 of them based in Bucharest.

About 30% of your role will focus on support:

You are responsible for Level 1 and 2 support of your system - resolving Incidents as they arise, in line with ING’s Incident Management processes. Out of hours support, on rotation basis, is a mandatory part of the role.

You readily deal with incidents and requests raised by our FO users, and by downstream systems (Murex, Calypso, Orbit).

Performing Incident, Problem and Change Management, including writing user stories for resolving problems

You will contribute to discussions concerning opportunities for functional enhancements and operational incidents

About 70% of the time will be focus on Delivery and Improvements:

You participate in business requirements analysis, translate them into functional/technical design, maintain and update the requirements if changes occur (requirement analysis).

You assist with functional testing for change requests and user stories.

Provide hands‑on support to colleagues when investigating production issues/outages.

Design and develop new features from scratch and improve existing ones (testing automation)

Work on technical improvements and scripting (automation via Python, monitoring, setting up environments)

Work in an agile environment, based on a lot of research, collaboration and learn from failure way of working, with highly impactful deliveries.

You support the product owner and the squad in managing the backlog by translating and prioritizing the epics into features and, together with the squad, into user stories.

Liaise with the vendor about environment updates and upgrades (release testing)

Candidate Profile Experience/Knowledge

Experience : 7+ years of industry experience, preferably in Banking Consulting, Big4, Financial Markets - FX Trading, FX business

Tech stack/ knowledge

Essential :

Experience as a BA with implementing complex functional solutions with an external vendor

Banking/Financial Markets products/processes knowledge (FX Products)

Experience working in an Agile/Scrum framework

Comfortable using SQL, Python in your daily activities

Designing, testing, and deploying functional requirements

Experience with automated testing tools (using Python, Playwright, etc) and frameworks (including in-house testing frameworks);

Experience with the entire software lifecycle, from requirement analysis to system/feature delivery

Nice to have :

Hands‑on knowledge of scripting (Python) or programming languages (Java)

Experience with automation/configuration management systems (such as Azure DevOps, YAML, etc)

Incident and backlog management systems, Service-Now, Azure DevOps

Personal Competencies

Essential

Hands‑on mentality

Proactive behaviour and perpetual energy and drive to improve performance

Ability to deliver without much supervision

Creative learning and thinking, passion for technology

Genuine team player

Nice to have

Passion for mentoring junior colleagues

Clear, concise and transparent communicator

Foreign languages : English (advanced spoken and written is a must)

Education : Bachelor’s Degree (or higher) in, preferably, an IT/Financial related field

Required skills:Agile, Banking, Business Analysis, FX trading, Incident Management, Java, Python, Requirements Analysis, SCRUM, SQL, Devops, Azure DevOps, Automated Testing

Required languages:English

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