Operations Project Manager (Junior– Mid Level), Amsterdam

At Workwize, we help IT teams equip remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in more than 100 countries.

With 50,000 users and 120,000 devices under management, we solve hybrid work challenges like laptop deliveries, returns, and equipment tracking, letting IT teams focus on strategic initiatives.

About the Role We are looking for an

Operations Specialist– Retrievals

to join our

Retrievals&Warehousing

team.

This role focuses on driving operational excellence through project-based work across the retrievals service.

The primary objective is simple but impactful: continually refining processes so all assets are retrieved within the desired timeframe and experience is frictionless for customers.

To achieve this, you will own and drive multiple improvement initiatives in parallel, embedding deeply within the Retrievals team and working cross-functionally with other Service Operations teams, Technology, and external partners.

Responsibilities Operational Excellence&Project Ownership

Own and drive two concurrent improvement projects within the retrievals service, from problem definition through execution and measurable impact.

Identify root causes behind retrieval delays, escalations, and inefficiencies, and design pragmatic solutions to address them.

Take full ownership of initiatives, proactively communicating progress, risks, and outcomes to stakeholders.

Retrievals Performance Improvement

Drive improvements to key retrieval metrics, increasing SLA adherence and reducing support ticket volume.

Partner closely with Warehousing, Delivery, and M&D teams to improve handoffs, processes, and accountability.

Support continuous improvement as retrieval volumes scale globally.

Cross-Functional Collaboration

Work closely with Technology, Service Operations, and other internal teams to implement operational improvements.

Engage with clients or partners when escalations or complex retrieval scenarios arise.

Gather input and alignment from relevant stakeholders, incorporating feedback into solutions.

Data-Driven Execution

Use data to diagnose issues, prioritize initiatives, and measure impact.

Track performance before and after changes to ensure improvements are sustainable and scalable.

Required Skills&Qualifications

Bachelor's degree in Engineering, Operations, Business, Logistics, or a related field.

~2 years of experience in operations, project-based roles, or service environments is a plus.

More important than experience is how you approach problems, communicate, and take ownership.

Strong structured thinking and problem-solving ability.

Comfortable operating in ambiguous environments and refining problems as you go.

Ability to manage multiple projects simultaneously without losing momentum.

Clear and proactive communicator, able to surface risks and provide updates without being prompted.

Data-driven mindset— using metrics to guide decisions and validate outcomes.

Strong ownership mentality: you see problems through end-to-end rather than stopping at handoffs.

Preferred Skills

Experience in operations, service delivery, logistics, or scaling operational processes.

Exposure to working with cross-functional teams in fast-growing environments.

Familiarity with service metrics, SLAs, or operational dashboards.

Workwize Offers

Flexible hybrid work environment.

Top-notch tools and equipment provided.

Vibrant, entrepreneurial culture with opportunities for growth.

Off-sites and multi-yearly team building events.

Team lunches and surprise events to keep things fun.

Pension scheme.

The chance to shape how AI is used across an entire product, not just bolt it onto a feature.

Corporate membership in ClassPass.

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