Global Retail Tech Lead - Scale Engineering&Transformation, Amsterdam

Position Title: IT Lead - Head of Retail Tech (Australia, Italy, Spain, BTP)

Responsible for leading Retail Technology department in ING Hubs Philippines. This role combines technical leadership in software engineering and a nuanced understanding of ING retail banking landscape in Australia, Italy, Spain. This role focuses on supporting the Global Tech strategy: ensuring high level of reliability and resilience, driving adoption of scalable tech solutions through Banking Technology Platform (BTP), and delivering transformation programs that enhance customer experience and operational excellence, while ensuring regulatory compliance.

Key Responsibilities

Develop strong functional-line partnerships with ING Australia, Italy, Spain, Banking Technology Platform (BTP) CIOs and other senior technology&retail business stakeholders across ING group, enabling them to realize strategic technology goals and business objectives.

As hierarchical manager to Retail Tech IT Area Leads: become their trusted partner by setting a strong culture of transparency, accountability, and continuous improvement, helping them remove impediments, and sharing knowledge horizontally.

Lead a large team of over 500+ engineers: build and sustain a high-performance engineering culture. Develop strategy for workforce management and growth. Retain strong level of engineer engagement and ensure a clear talent pipeline is available.

As member of Manila Tech Exco: work with IT Leads in Retail Tech, Wholesale Banking Tech, and Shared Tech to steer One Tech topics such HR, transformation, strategy, and organization changes.

As member of Mancom: work with the Country Manager, and executives from other business lines and support groups to steer ING Hubs Philippines regarding crossdepartment topics and decisions.

Provide strong oversight and risk management at all times thereby ensuring that work delivered by Retail Tech is safe, compliant and is within risk appetite.

Financial accountability: ownership of budget and financials for the department. Ensure rate card health and competitiveness. Ensure compensation and benefits for Retail Tech remain competitive and in alignment with our market position.

Support ING and ING Hubs Philippines’ sustainability and environmental targets.

The role hierarchically reports into the Country Manager, ING Hubs PH and functionally into the Global CIO Banking Technology Platform.

Required Skills

Budgeting

Retail Banking

Risk Management

Software Engineering

Strategic Planning

Required Languages

English

Spanish

Italian

#J-18808-Ljbffr