Content Compliance Ops Specialist (24/7 Incident Response), Amsterdam

About the Role You will ensure timely and effective oversight and content review of the websites under your responsibility, and handle emergencies.

Core Responsibilities

Incident Emergency Response

Execute immediate containment measures (e.g., content takedown, access blocking) during critical incidents (24/7 on‑call readiness).

Notify clients within 1 hour of incident detection, providing:

Incident scope and impact

Actions taken

Preliminary root cause

Collaborate with clients to develop/execute recovery plans and conduct post‑incident reviews.

Proactive Risk Monitoring&Scanning

Conduct scheduled scans using third‑party content security tools across multiple client‑hosted websites.

Analyze scan reports to identify risks, including but not limited to politically sensitive content, spam, ads, and policy violations.

Perform preliminary risk assessments and prioritize issues.

Client Communication&Issue Resolution

Generate clear, actionable reports detailing risks and remediation steps.

Proactively notify clients of identified issues, explaining impacts and coordinating fixes.

Track client remediation progress and validate resolutions.

Compliance Operations

Enforce content moderation policies for user‑generated content (UGC).

Maintain audit logs of scans, incidents, and client communications.

Configure and optimize scanning tools/rules for evolving threats.

Reporting&Documentation

Document all operations: scan results, client interactions, incident timelines.

Submit weekly/monthly risk trend reports to management.

Experience Requirements

Essential:

3–5 years in web hosting operations, content moderation, compliance, or client‑facing technical roles in China.

Experience with ticketing systems (e.g., Jira) and monitoring tools.

Basic knowledge of web technologies (HTML, CMS, DNS).

Preferred:

Hands‑on experience with security scanners and content screening tools.

Relevant experience in comparable positions within multinational companies operating in China, preferably in web hosting operations, content moderation or compliance.

Background in multi‑client environments (MSPs, cloud/SaaS providers).

Incident response participation (e.g., security breaches, content takedowns).

Technical Skills

Tools:

Advanced proficiency in third‑party content scanners (configuring, interpreting reports).

Mastery of MS Office Suite (Excel for data analysis, Word for reporting).

Technical Knowledge:

Understanding of content risk and China network regulatory frameworks (e.g., MPLS).

Operations:

Strict adherence to SOPs for scans, escalations, and incident playbooks.

Soft Skills (Critical)

Crisis Communication:

Ability to convey urgency clearly to clients during incidents while maintaining professionalism.

Client Management:

Empathetic, solution‑oriented dialogue for sensitive issues (e.g., compliance violations).

Languages:

Ability to smoothly read English web sites and write emails in English.

Ability to conduct oral English dialogues with global teams.

Ability to talk with Chinese customers in standard Mandarin.

Execution Under Pressure:

Rapid decision‑making during emergencies with minimal supervision.

Detail Orientation:

Zero‑error tolerance in documentation and action execution.

Multi‑Tasking:

Manage parallel client workflows with competing priorities.

Additional Requirements

Work Model:

Flexibility for 24/7 shift coverage during critical incidents.

Compliance:

Strict adherence to data confidentiality (client/CII data).

Mindset:

Proactive risk hunting, not just reactive monitoring.

High level of ethics and integrity.

Work in a Way that Works For You We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

Working flexible hours– flexing the times when you work in the day to help you fit everything in and work when you are most productive.

Benefits Medical and Life Insurance: Coverage for Medical and life risk.

Long‑Service Award: Recognition for loyalty and dedication.

Marriage and New Baby Gifts: Celebratory tokens for special life events.

Festivals and Birthday Gifts: Spreading joy on occasions that matter.

Annual Medical Check‑up: Prioritizing employee well‑being through regular health check‑ups.

Flexible Benefits via CIIC Platform: Personalized benefits accessible through a user‑friendly platform.

Paid Time Off: Annual Leave, Flex Family Care Leave, Birthday Leave, Marriage Leave, Compassionate Leave, Medical and Hospitalization Leave, Examination Leave– Gazetted Public Holiday.

Family Care leave (Maternity/Paternity Leave and Adoption Leave).

About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice.

We harness innovative technologies to support science and healthcare to partner for a better world.

Equal Opportunity Employer We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Contact for Support and Scams Protection Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams.

Candidate Privacy Policy Please read our Candidate Privacy Policy.

EEO Information USA Job Seekers: EEO Know Your Rights.

#J-18808-Ljbffr