Client Advisor, Amsterdam

FULL-TIME CLIENT ADVISOR - ARMANI EXCHANGE AMSTERDAM

As a member of the Armani Exchange Flagship Team, you will play a key role within the Brand, responsible for providing a great Client Experience, understanding customer needs, and creating sales opportunities. You will build long-lasting relationships with clients and act as a Brand Ambassador, by inspiring customers with your passion and Brand knowledge.

Your main activities will include:

SALES&BUSINESS MANAGEMENT• Maximize sales and store profitability. • Master the selling ceremony in accordance with Brand policy, ensuring a high-quality customer service (before, during, and after the sale), and providing styling advice in order to offer the client a total look. • Know clients and build loyalty byunderstanding and anticipating their needs in order to foster long-term relationships with them.• Proactively collect clients’ personal data, explaining the advantages and benefits they can access by being part of the Armani Group. • Have an exceptional product knowledge (i.e., fabrics, materials, craftsmanship, fitting, inspiration) and strong Company understanding, being able to engage clients with a targeted storytelling.• Identify potential signals that can help them finalize the sale, guiding a supporting client throughout the final steps of the selling ceremony (i.e., payment, packaging, etc.), as well as providing them with insights that may convince them to return to the Store. • Organize their work activities in order to achieve sales targets within the assigned timeframe.• Consistently pay attention to the store’s image and carry out actions aimed at ensuring it remains impeccable. • Ensure a proper products care, sales floor replenishment, and strong knowledge of the stock across all product categories in order to guarantee an effective display restocking.• Collect client feedback on the collection and stay informed about competitors, trends, and latest news on the market, sharing these insights and information with colleagues.

TEAM DEVELOPMENT AND MANAGEMENT• Regularly participate in training session, including e-learning courses, in order to strengthen their product knowledge and sales skills. • Take part in daily briefings, sharing suggestions that are useful to performance improvement with a positive attitude.• Share best practices with the team regarding client management, handling complaints and organizing daily activities.

OPERATIONS• Comply with and adhere to Company policies and procedures. • Contribute to the effective management of the back of house, working closely with the Stock Team. • Carry out daily checks of areas dedicated to alterations, reservations, claims, etc. • Support daily in-store Operations activities when needed (i.e., shipping, trasnfers, labeling, re-merchandising, stock organization, etc.).• Support inventory activities when required.

We offer A part-time contract for 32 hours A competitive salary package Location Amsterdam, The Netherlands A stimulating international and multicultural work environment where everyone feels respected and valued