Senior Platform Content Specialist - Owner and App, Amsterdam

About the role

As a Senior Platform Specialist, you are the subject‑matter expert for the technical set‑up, day‑to‑day use, and continuous improvement of Dyson’s owner support platform across the website, app and customer‑service channels. You lead the delivery of new product content, train and onboard platform users, and design end‑to‑end support journeys that enhance the owner experience.Responsibilities

Lead the delivery of platform content for new product launches, including owning content builds for web, app, and customer‑service agent guides. Develop and maintain clear guidance and user documentation for the owner content platform, ensuring all users are trained and supported. Run operational processes that maximise the platform’s value, ensuring global scalability and alignment with business strategy.Act as the first point of contact for platform content queries from specialists, IT, product owners and business units. Report on platform capability, identify enhancement opportunities, and monitor performance against agreed KPIs. Collaborate with Dyson’s content outsourcing partner Hogarth Worldwide and internal stakeholders to design and write end‑to‑end owner support journeys.Integrate new platform capabilities (e.g., self‑service support, on‑site search optimisation, connected‑device integration) into content builds. Own post‑launch hyper‑care of product content, capturing and mapping feedback from market teams and internal stakeholders. Coordinate with IT to perform business validation testing for new owner‑support features before release.Qualifications

3+ years’ experience working with content management systems. Excellent understanding of issues affecting the owner experience. Exceptional Dyson product knowledge. Creative problem‑solving and a drive to enhance support content with new ideas. Strong project management skills with the ability to lead, manage, and deliver multiple projects with changing timelines.Proficient in Google/Adobe Analytics, Microsoft Office, and Adobe Illustrator/Photoshop. Excellent written and verbal communication skills, with a professional approach. Ability to prioritise effectively and deliver results. Self‑motivated, proactive, with a strong attention to detail and a dedication to quality.Team‑player who collaborates effectively across disciplines. Benefits

Discount on Dyson products Company pension scheme 29 days annual holiday plan Company fitness plan EAP (Employee Assistance Programme) Life Assurance Plan Transportation allowance (€0,23/km) Health insurance – medical contribution Eye examination&computer glasses reimbursement Equal Opportunity Employer

Dyson is an equal opportunity employer. We welcome applications from all backgrounds and make employment decisions without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected characteristic.

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