Customer Service Specialist, Amsterdam

Position Overview:

As a Customer Service Specialist, you will act as the vital bridge between our customers and our internal supply chain. You will not only provide exceptional customer service but also play a crucial role in logistics support, ensuring accurate order processing, smooth deliveries, and the timely resolution of any transportation-related issues.

Key Responsibilities: Act as the first point of contact for customers, handling inquiries regarding order status, logistics tracking, and delivery lead times via phone, email, and live chat in a timely and professional manner. Manage end-to-end order processing and closely monitor shipping progress to ensure deliveries meet customer expectations.Proactively coordinate with the internal logistics department, freight forwarders, and third-party logistics (3PL) providers to resolve unexpected situations such as shipping delays, lost parcels, or damaged goods. Process Return Merchandise Authorizations (RMA) and arrange the associated reverse logistics.Accurately maintain logistics data, customer interaction records, and delivery documentation within our systems. Address and resolve logistics-related customer complaints, de-escalating situations and providing effective solutions to maintain high levels of customer satisfaction. Assist in optimizing existing customer service and logistics tracking processes to enhance cross-functional communication and efficiency.Perform other related customer service and operational support tasks as assigned by management.

Qualifications: A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field. 2+ years of customer service experience is preferred, particularly for candidates with a background in logistics coordination, order management, or supply chain support. Excellent communication and crisis-management skills, with the ability to remain calm and professional when dealing with shipping delays or customer complaints.High attention to detail, with the capability to accurately process a large volume of orders and shipping documents. Familiarity with ERP/CRM systems and order processing software (e.g., SAP, Salesforce). Strong multitasking abilities, capable of effectively prioritizing tasks in a fast-paced environment.Proven ability to collaborate cross-functionally, ensuring smooth communication with warehousing, sales teams, and external carriers. A customer-centric mindset with a high sense of responsibility, integrity, and a passion for problem-solving. Fluency in English (both written and spoken) is required; proficiency in an additional European language is a significant advantage.Prior experience in the manufacturing, e-commerce, or international logistics industries is highly preferred.