Customer Service Logistics, Amsterdam

Customer Service Representative– Global Logistics&Airfreight

✈️ Are you a logistics professional who thrives on delivering "door-to-door" excellence? Do you enjoy being the central link between global clients, warehouses, and transportation networks? We are a leading international logistics provider with a strong presence in the Benelux. We distinguishourselves by offering tailor-made transport solutions—specializing in air, ocean, and ground freight—with a relentless focus on exceptional customer service.

The Role As our new

Customer Service Representative , you will be the primary point of contact for our key accounts. You’ll ensure seamless coordination of warehouse activities and transportation while fostering long-term client relationships.

Your Responsibilities Customer Excellence:

Provide accurate responses to inquiries, resolve issues effectively, and ensure every shipment aligns with client expectations. Operational Coordination:

Manage inbound/outbound warehouse activities and handle bookings via WMS/TMS. Documentation&Billing:

Organize import/export documentation and take full ownership of the billing cycle for your assigned accounts. Logistics Optimization:

Plan transportation solutions, monitor on-time deliveries, and troubleshoot supply chain challenges. Continuous Improvement:

Analyze metrics to refine processes and collaborate with Sales and Freight Forwarding to optimize results.

What You Bring Experience:

1+ years of customer service experience specifically within the

logistics industry . Skills:

Proficiency in Excel and experience with WMS/TMS systems. Knowledge:

A solid understanding of import/export and customs procedures is a major plus. Mindset:

A problem-solver who thrives in a fast-paced environment and enjoys working in a collaborative team. Communication:

Strong interpersonal skills to maintain clear lines of communication with external partners and internal departments.

What We Offer Salary:

A competitive monthly salary between

€3,000 - €3,300

(depending on your experience). Growth:

Real opportunities for career advancement within a global network. Environment:

A dynamic, supportive, and international work culture. Stability:

A full-time position (40 hours per week) at our Amsterdam-region hub.

Join Our Team We pride ourselves on being more than just a freight forwarder; we are a dedicated logistics partner. If you are ready to take ownership of global supply chains and grow with us, we want to hear from you!