Customer Support Executive, Amsterdam

Partner Operations&Support Representative Location: Amsterdam, Netherlands

Contract: Fixed term (12 months)

Full-time (40 hours per week)

Onsite role (office-based)

Dutch Fluency required

Role Overview We are looking for a Partner Support Specialist to deliver high-quality support to platform partners through in-person and digital interactions. As a key point of contact, you will play an important role in enabling partners to operate effectively on the platform by providing guidance, resolving issues, and ensuring a seamless support experience.

This role combines customer service, operational support, and partner enablement in a fast-paced, people-focused environment.

Key Responsibilities

Provide in-person and virtual support to platform partners at the hub

Assist with account setup, onboarding, and documentation verification

Troubleshoot issues related to accounts, payments, activity, documentation, and mobile applications

Educate partners on platform processes, policies, and best practices

Deliver a consistent, high-quality support experience while maintaining operational efficiency

Collaborate with internal teams to escape and resolve complex cases

Maintain accurate records and follow internal compliance processes

Contribute to a positive and inclusive team environment

Ideal Candidate Profile

Strong customer focus with excellent communication skills

Comfortable in a face-to-face support environment

Problem-solver with the ability to troubleshoot a wide range of issues

Able to manage multiple priorities in a fast-paced setting

Detail-oriented with strong organizational skills

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