Diabeter IT Application Analyst (20 hours per week), Amsterdam

Overview

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. This role is a hands-on position focused on supporting day-to-day operations with key stakeholders, resolving challenges with digital devices, and driving innovation to improve patient care.Diabeter is the only diabetes clinic in the Netherlands dedicated entirely to type 1 diabetes care, utilizing the latest technology and providing growth opportunities within its innovative organization. As Diabeter expands to offer its proprietary software solutions and services to other clinics in the Netherlands and internationally, the role will support users in Europe and the Middle East.Responsibilities

Manage and coordinate tickets from the Diabeter IT support portal, ensuring timely resolution for application users in line with defined SLAs Communicate promptly and effectively with application users in English and Dutch, particularly when addressing solution challenges Prepare insightful application reports for management, providing updates and analysisDevelop clear, user-friendly documentation for applications and coordinate the localization process for international audiences Work closely with the IT team to support the setup of new customer applications, ensuring a smooth onboarding experience Required Knowledge and Experience

A bachelor’s degree together with an ITIL qualification and at least 3 years of experience in a similar role, ideally within the healthcare industry Excellent communication and organizational skills, with the ability to keep things running smoothly and connect with others Native-level Dutch language skills and strong proficiency in English, enabling work in a multilingual environmentA customer-first attitude and a collaborative mindset, enjoying working with others to achieve common goals Experience collaborating in an international, remote setting and comfort working across borders Experience in project management is highly valued Note:

The above statements describe the general nature and level of work and are not an exhaustive list of all responsibilities and skills. This position may require additional duties as assigned. Physical Job Requirements

The above statements describe the general nature and level of work performed by employees in this position and are not an exhaustive list of all required responsibilities and skills. Benefits&Compensation

MiniMed offers a competitive salary and flexible benefits package. MiniMed is committed to its employees and provides a range of benefits, resources, and compensation plans designed to support you at every stage of your career and life. About MiniMed

MiniMed is a full-stack insulin delivery company focused on supporting people living with diabetes through every step of their journey. We redefine possibilities with technologies ranging from intelligent dosing systems to predictive insights and always-on support, aiming to make better days possible for people with diabetes. Our team emphasizes people first, belonging, and a culture of continuous innovation. We strive to create solutions that reduce the mental load and allow people to live with greater freedom and confidence.We are an equal employment opportunity employer. We provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E-Verify program to confirm identity and employment authorization of all newly hired employees. For further information about E-Verify, please click here. For updates on job applications, please sign in to the candidate login page to check your application status.

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