Client Value Partner - Digital Technology, Amsterdam

The Role The Client Value Partner (CVP) role is a key addition to our Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead data‑driven business transformation for our most strategic customers in the Digital Technology and Online Travel industries. You will lead extensive teams of Celonis experts to ensure success and satisfaction for our top customer base on their journey to realizing value with Celonis.

The CVP serves as the trusted advisor for a strategic customer, engaging with C‑Level Executives to collaboratively define a long‑term vision for valuising Celonis within their organization. In partnership with cross‑functional Celonis teams, you will drive measurable business impact across processes and industries, accelerating the adoption of our platform. The CVP alsochampions transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximise value and realise business transformation.

We require experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and combining industry expertise with analytical and consulting skills. Join us at the forefront of a rapidly expanding technology company and help guide our customers to become the next‑generation Lighthouse Celonis customers.

Accountable Program Lead&Engagement Manager

Develop and maintain strong relationships with key stakeholders, including C‑level internal and external executives, embedding Celonis into their strategic objectives.

Ensure engagements are properly staffed, leveraging resources from global cross‑functional Celonis teams such as Servicing, Product, and Engineering.

Mentor the customer on organization design and maturation of Centers of Excellence to increase adoption of our platform.

Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

Responsible for the end‑to‑end customer value journey.

Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.

Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.

Resolve customer escalations by orchestrating internal teams efficiently and effectively in a timely manner.

Internalise the customer's strategy and targets, driving Celonis delivery alignment to that strategy and supporting the customer in solving business‑critical problems.

Drive value realisation and adoption within accounts, ensuring high‑quality, on‑time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy

Organise and lead customer advisory boards to address industry‑specific challenges and innovations, establishing a structured feedback loop for continuous improvement of products and services.

Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.

Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.

Collaborate on innovation or new asset development in specific domains, contributing to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

The Qualifications You Need

Minimum 10 years of relevant customer success, strategy consulting, or related experience within digital technology.

Strong experience in driving large‑scale transformation programmes, process re‑engineering engagements, and implementations.

Experience with AI‑based transformation is a strong plus.

Deep exposure to and experience with successful change‑management practices.

Ability to navigate large global organisations and influence senior executives through data and facts.

Know how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject‑matter experts and practice leads.

Possess a natural and consultative approach when engaging with senior executives.

Strong team player who inspires the team with a patient and entrepreneurial leadership style.

Project management: ability to organise and manage multiple streams.

Strong communication skills.

Self‑motivated, proactive team player.

Ability to thrive in fast‑paced, collaborative, and ambiguous environments with various stakeholders.

Total compensation package will include base salary, bonus/commission, equity, and benefits.

What Celonis Can Offer You

Pioneer Innovation: work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI‑driven business operations.

Ownership from Day 1: every full‑time Celonaut is an owner, receiving Restricted Stock Units (RSUs) and merit‑based refresh grants.

Unrivalled Family Support: benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.

Work‑Life Integration: enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.

Continuous Growth: elevate your skills through our 70‑20‑10 learning framework, mentorship programmes, and access to a dedicated learning platform.

Holistic Well‑being: prioritise your health with subsidised Wellhub memberships, mental health counselling, and dedicated “Wellness Weeks” that prioritise work‑life balance.

Drive Sustainability: participate in annual Impact Days, taking paid time off to volunteer for community and environmental causes with your local office, or virtually.

Global Inclusion&Belonging: find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.

Value‑Driven Impact: join a mission‑led organisation where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.

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