Senior Microsoft Dynamics 365 Customer Insights Consultant …, Amsterdam

Senior Microsoft Dynamics 365 Customer Insights Consultant (m/w/d)

Full-time

Level of Experience: 5-10 years

Department: Consulting functions

Types of work contract: Permanent

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a“symbiotic age”, where AI enhances talents and opens up new career opportunities.

We are looking for an experienced Microsoft Dynamics 365 Functional Consultant (m/w/d) to support and drive international marketing implementations across Sweden, the Netherlands, and Germany.

This role sits within IT but works very closely with marketing teams and business stakeholders. The position is focused on functional consulting, configuration, and customer engagement solutions rather than pure software development.

You will play a key role in supporting marketing journeys, campaign activities, customer data initiatives, and Dynamics 365 solutions within an international environment.

Key Responsibilities

Support and implement Microsoft Dynamics 365 marketing and customer engagement solutions

Work closely with marketing teams to support campaign execution and customer journeys

Configure and customise Dynamics 365 functionalities based on business needs

Collaborate with developers and technical teams across multiple projects

Support Customer Insights and Customer Data Platform (CDP) initiatives

Guide and train business users and marketers on system usage and best practices

Work across international teams in Sweden, Finland, the Netherlands, and Germany

Ensure strong stakeholder management and high‑quality service delivery

Qualifications

6–7+ years of relevant experience working with Microsoft Dynamics 365

Strong functional consulting and configuration experience

Experience working with:

Dynamics 365

Customer Insights

Customer Data Platform (CDP)

Marketing and customer engagement solutions

Understanding of development environments and technical project delivery

Experience supporting marketing projects and customer journeys

Ability to work independently on smaller projects while collaborating within larger international programmes

Experience working in international and cross‑functional teams

Preferred Background:

Experience bridging IT and business/marketing teams

Practical and service‑oriented mindset

Strong communication and stakeholder management skills

Experience training and guiding business users

Ability to work flexibly across multiple projects simultaneously

Language Requirements: Additional European languages highly preferred, especially:

German

Dutch

Swedish

Finnish

The ideal candidate is a highly collaborative and service‑minded professional who can successfully connect technical teams with marketing stakeholders. You are practical, flexible, communicative, and comfortable working in a fast‑paced international environment.

Preferred location within Europe (Hybrid working model) Limited travel required

All our positions are open to both women and men and are, of course, open to people with disabilities.

#J-18808-Ljbffr