Technical Services Resource Planner - BENELUX, Amsterdam

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

We are looking for a highly organized and motivated Technical Services Resource Planner to manage field service operations, ensuring efficient scheduling, resource optimization, and excellent customer support within a fast-paced environment.

Create service orders and allocate Field Service Resources to respond promptly to customer service requests. Maintain a current and accurate Field Service Technicians planning board in SAP Field Service Management to optimize resource efficiency, availability and customer responsiveness. Process installations and repairs requests, ordering parts required and scheduling of related jobs in ERP (SAP) system.Process and maintain Service Contract Agreement details, ordering parts required and scheduling of preventive maintenance jobs in ERP (SAP) system. credit validation, obtaining purchase orders and prompt invoicing of completed service notifications. Determine service stock availability and process advance shipments and returns of service parts.Prepare and send quotations for services to customers.

Proven experience of working within SAP ECC and SAP FSM environment would be a plus. ~ Good organizational skills and ability to set priorities and manage time effectively. ~ Strong interpersonal, customer oriented and relationship management skills. ~ Proficient with MS Office, especially Outlook and Excel.~ Able to communicate properly in Dutch and English, both verbal and written.

Long service awards Working From Home options Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process.