Junior - IT Support Engineer, Amsterdam

Job Purpose

In this role, your primary role will be to manage IT support tickets and manage projects aligned with global initiatives, which are assigned based on your training progression. Our focus is on fostering both your professional and personal growth through technical training, while also emphasizing the development of interpersonal and soft skills to support a well‑rounded career at DEPT®.You will report to the AMER Regional IT Director, who will guide you through your training and career development, helping you navigate challenges related to tasks, projects, and work relationships. Teamwork is essential, as you will collaborate with colleagues globally, and understanding and navigating cultural differences will be a key part of your interactions. We value your openness to constructive feedback and your ability to apply newly acquired skills to future tasks and projects.Key Responsibilities

Collaborate with the Global IT Team to resolve daily tickets. Provide support remotely, using Jira Service Management ticketing system, Slack, email, and video conferencing as primary sources of communication. Be resourceful with troubleshooting, referencing process documentation. Produce high‑quality results, minimizing errors and repeated questions.Resolve IT support tickets promptly. Manage user accounts and permissions across multiple platforms in systems such as Atlassian, Google, Keeper, Slack, and other company tools with proper training. Provide general hardware support, password resets, basic troubleshooting. Assist in employee onboarding and off‑boarding processes.Conduct routine audits with detailed instructions provided by Product Owners. Assist with maintaining IT documentation for systems, applications, internal processes, etc. What We Are Looking For

Bachelor’s degree in Information Technology, Computer Science, or a related field. Approx. 1‑3 years of experience in IT support or related roles. Strong knowledge of IT software and hardware support. Experience with Atlassian tools like Jira, Confluence, etc. Experience with Asset Management Systems.Okta, Jamf, and Intune experience is a nice‑to‑have. Experience managing and participating in projects, prioritizing tasks, and executing plans on time. General knowledge of both Windows and macOS operating systems; must be able to navigate the UI and troubleshoot common issues. Experience with SaaS applications like Google Workspace,Office 365, Slack, and other cloud‑based software.Self‑motivated with excellent communication and interpersonal skills to foster collaboration and teamwork. Confidence to propose IT process optimizations and implement solutions to enhance efficiency. Experience working with culturally diverse teams, with openness to and understanding of cultural differences.Fluency in English, with excellent communication skills (both written and verbal). Strong problem‑solving skills and the ability to think analytically in fast‑paced environments. Ability to prioritize and manage multiple tasks efficiently. Ability to adapt to rapidly changing technologies and environments.Familiarity with cybersecurity principles and best practices. Ability to document technical processes and create user‑friendly guides. Proactive attitude in identifying and resolving technical issues. Experience is a plus: Purchasing and acquiring software/tools; Project management. Equal Opportunity Employer

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier‑free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So let us know about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

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