Customer Service Manager Benelux - Dutch&English - Undutchables, Amsterdam

Overview For our client, we are looking for a hands-on and customer-focused Customer Service Manager to lead and optimize the customer journey across the Benelux region. In this role, you will oversee customer support operations, technical service delivery, onboarding, and team development while ensuring an outstanding customer experience. You will play a key role in managing daily operations, improving service processes, and supporting long-term customer satisfaction and retention.

Responsibilities

Lead, coach, and develop the Customer Service and Technical Support team

Define clear goals, KPIs, and performance expectations

Foster a collaborative, customer-oriented, and performance-driven culture

Support continuous learning and professional development within the team

Ensure high-quality customer support through phone, email, and on-site interactions

Act as the main escalation point for complex customer cases

Drive initiatives to improve customer satisfaction, loyalty, and retention

Maintain a strong focus on service excellence throughout the customer journey

Coordinate installations, onboarding activities, and customer training sessions

Ensure consistent and efficient service delivery standards

Identify and implement process improvements to increase scalability and operational efficiency

Monitor service quality and optimize internal workflows

Support the delivery of effective first-line technical assistance

Maintain a high level of product and technical knowledge within the team

Collaborate with internal technical stakeholders when required

Ensure customers receive clear guidance and professional support

Work closely with commercial teams to support customer opportunities and account growth

Assist with customer engagement initiatives, events, and industry exhibitions

Contribute to strengthening long-term customer relationships

Qualifications

Bachelor’s degree or equivalent professional experience

Minimum of 5 years’ experience in a similar customer service or operations management role

Fluent in Dutch and English (written and spoken); French is considered a plus

Experience within a technical, manufacturing, healthcare, or device-related environment is an advantage

Affinity with technical products and customer support environments

Hands-on, structured, and solution-oriented approach

Comfortable communicating with customers and stakeholders at different levels

Valid driver’s license and willingness to travel within the Benelux region

Office-based role in Amsterdam

You must have a valid working permit for the Netherlands

Benefits

Start Date: As soon as possible

Long-term full-time position (40 hours per week)

Initial one-year employment contract, with potential for extension based on performance

Competitive salary package (EUR 60K–EUR 70K) including 8% holiday allowance

International and professional working environment

Opportunities for career development within an international and innovative work environment

Pension scheme&Commuting allowance

Birthday gift&subsidy for a sports membership

Language learning support (Korean, Dutch, German, French, Italian, or Spanish)

A collaborative and supportive team culture that fosters a positive workplace atmosphere

#J-18808-Ljbffr