Senior Technical Customer Success Manager (1 year FTC with …, Amsterdam

Requirements

Enjoy talking about technology and interfacing with engineers and engineering leaders

Are looking to make an impact in the life of our customers through helping them achieve their technical and business goals

Appreciate working on a variety of projects with customers from lots of different industries

Like being“in the middle of it all”, working across the organization to move the product forward

Have a fast-paced, results-driven mindset

Love developer tools, open-source, and/or all things software development life cycle!

This is a technical role combined with business skills. You have to have strong technical background to be successful in this role

BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory

5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role

Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms

Experience in working with complex, multi-divisional, multi-geographical customers

Impressive executive presence and communication abilities

Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices)

You’re driven; no one needs to push you to excel; it’s just who you are

Passion for technology and being a part of a fast-growing SaaS company

(Desirable) Past experience as a developer/devops

(Desirable) Extensive knowledge in application monitoring, Logs, Metrics, Traces

What the job involves

Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide

As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth through additional use cases and products

You’ll play a key role in helping customers realize measurable outcomes with Sentry

In this highly cross-functional role, you’ll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers’ technical and business goals are met

This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies

If you’re a technologist with experience supporting technical products in customer-facing roles—and you’re eager to join a fast-growing team delivering real value through an exceptional product we’d love to meet you

This is a one year fixed contract with potential for conversion after the one year

Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform

Drive customer success and health through effective onboarding, adoption, value realization, and retention

Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them

Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success

Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success

Advocate for customers internally, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption

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