Client Value Partner (Digital Technology), Amsterdam

Requirements

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills

Minimum 10 years of relevant customer success, strategy consulting, or related experience within digital technology required

Strong experience in driving large scale transformation programs, process re‑engineering engagements, and implementations

Experience with AI‑based transformation is a strong plus

Deep exposure to and experience with successful change management practices

Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence

Know how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads

Possess a natural and consultative approach when engaging with senior executives

Strong team player who inspires the team with a patient and entrepreneurial leadership style

Project management: ability to organize and manage multiple streams

Strong communication skills

Are self‑motivated, proactive team player

Are able to thrive in fast‑paced, collaborative, and ambiguous environments with various stakeholders

What the job involves

The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis' growth strategy

As a CVP, you will spearhead our mission of data‑driven business transformation with our most strategic customers within the Digital Technology / Online Travel industry

You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer

This involves engaging with C‑Level Executives to collaboratively define the long‑term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources

In collaboration with our cross‑functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform

The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation

Join us at the forefront of one of the fastest‑growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers

Develop and maintain strong relationships with key stakeholders, including C‑level internal / external executives, embedding Celonis into their strategic objectives

Ensure engagements are properly staffed leveraging resources from global cross‑functional Celonis teams, such as Servicing, Product&Engineering

Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform

Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance

Responsible for the end‑to‑end customer value journey

Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise

Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans

Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner

Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business‑critical problems

Drive value realization and adoption within accounts, ensuring high‑quality, on‑time project completion, client satisfaction, and meeting usage and adoption targets

Organize and lead customer advisory boards to address industry‑specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services

Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies

Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership

Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness

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