Associate Client Director - Public Sector, Amsterdam

Job Description You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow

Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading virtual teams

Build trust and deep multi-tiered relationships through your clients' organization, from project/IT teams to CxO level

Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience

Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Qualifications To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.

5+ years of experience in client management, aligning account strategies to revenue opportunities

Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within a software or IT sales organizations)

Experience exceeding sales targets

Experience leading and inspiring virtual, matrixed teams

Ability to understand broad, macro‑level business IT needs for a prospective client

Travel up to 50% (depending on geography/region)

Fluency in Dutch essential

Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

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