Expert - Operational Resilience&TIPM Framework&Operations, Amsterdam

Your role and work environment

You will be a member in one of ING’s most strategically important Centres of Expertise within Operational Design, Control&Resilience (ODCR), operating at the intersection of Operational Resilience, Sourcing&Shared Services (Third Party&Intragroup), and Process Architecture&Modelling. This role is central to delivering ING’s ambition to build safe, secure, efficient and future‑proof operations, fully aligned with the COO and ING strategy. The purpose of this role is to implement ING’s integrated framework and operations for sourcing&shared services and operational resilience. The role defines procedures for the full lifecycle of sourcing (third party and intragroup) and operational resilience, serves as delegate for control standard ownership, and ensures global‑to‑local alignment for the whole business partner community. It prescribes the procedures for all stakeholders in ING to start, define, implement and maintain (BAU) TIPM with an efficient and compliant way of working. Working closely with various domains, hub locations, technology departments and senior leadership, you help shape the bank‑wide way of working and ensure readiness for future challenges, regulatory expectations and strategic transformation.Roles and Responsibilities

Vision and strategy execution: define and implement a unified sourcing, shared services and resilience vision&strategy for ING. Strengthen compliance by design and align with process control&resilience business partners for smooth implementation. Develop and implement quality control and risk monitoring capabilities. Maintain and improve crisis management and business continuity capabilities. Define, implement and maintain governance, standards and frameworks for sourcing and resilience.Stay safe, secure and compliant: define procedures aligned with external regulatory commitments such as TIPM, DORA and EBA GL. Ensure test of design for policies (TIPM, BCM, ORS) across all entities. Maintain gatekeeping and oversight for sourcing and resilience. Drive governance across retail, wholesale&tech operational excellence. Design and implement resilience/continuity and sourcing processes. Enhance framework and processes in line with scalable operations strategy. Drive continuous improvement of standards, reference materials and runbooks. Fit‑for‑future adherence to integrated resilience and sourcing methodology; build and maintain critical service catalogues and TIPM environments.Contribute to shared creation and implementation of methodologies and tooling. Collaborate: build global specialised communities to leverage knowledge across ING; cross‑domain collaboration for operational resilience&TIPM stakeholders; utilise process control&resilience value chain communities for implementation; leverage value chain business partner roles for embedding sourcing and resilience requirements by design. Rewards and Benefits

25‑28 vacation days depending on contract. Pension scheme. 13th month salary. 8% holiday payment. Hybrid working. Personal growth and challenging work with endless possibilities. Informal working environment with innovative colleagues.

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