Credit&Collections Analyst (German&English Speaking), Amsterdam

Requirements

Language Proficiency: Professional fluency in both German and English (written and verbal) is mandatory. You must be comfortable negotiating and resolving complex financial issues in both languages Experience: Minimum of two years of collections experience in a high-growth environment, or an equivalent combination of education and experienceEducation: Bachelor’s degree or equivalent Relationship Management: Strong interpersonal skills to manage diverse customer interactions within the DACH market and internationally Adaptability: Ability to excel in a fast-paced environment, delivering accuracy while managing strict month-end deadlinesTechnical Savvy: Proficiency in Microsoft Office Suite. Knowledge of the Salesforce platform is a significant plus Operational Excellence: Demonstrated initiative, ability to work independently, and a team-oriented mindset What the job involves

Collectors are directly responsible for ensuring that the accounts receivable portfolio is converted into cash, thereby positively impacting Salesforce’s cash flow. Healthy cash flow is a key efficiency and finance measure that funds our R&D and fuels our global growth As our customer base expands across the DACH region (Germany, Austria, Switzerland), we are seeking a bilingual Credit&Collections Analyst This position will be assigned a specific portfolio of accounts and will be responsible for managing the end-to-end collection process for our German-speaking and international clients Targeted Collections: Initiates collection reminders via emails or calls on assigned accounts (primarily German and English speaking) in accordance with the Invoice Collection and Account Suspension TimelineBilingual Communication: Provides high-touch customer service in both German and English, ensuring clarity in payment instructions and documentation Dispute Resolution: Resolves billing disputes by collaborating with Sales Operations, regional Sales teams, and other internal departments Portfolio Management: Evaluates account solvency and negotiates payment plans for accounts in financial distress, ensuring all approvals follow the established matrixPolicy Compliance: Executes account suspensions on delinquent accounts and provides detailed information to the Write-Off and Bad Debt teams Process Improvement: Participates in regional or global process improvement projects and provides reporting on portfolio health to management Cross-Functional Support: Works closely with credit analysts and provides training to new team members as requested

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