Customer Support Manager, Son

At Peblar, we design and deliver smart, reliable EV charging solutions. As our Customer Support Manager, you play a key role in ensuring our customers experience that reliability every single day. You lead our customer support team, ensure technical questions are handled quickly and correctly, and continuously improve how we support our products in the field.

Your mission is to deliver exceptional customer service and technical support for Peblar chargers. You lead the customer support specialists and make sure customers receive fast, accurate and structured support throughout the entire lifecycle of our products. By doing so, you directly contribute to customer satisfaction, retention and the long‑term success of Peblar. As Customer Support Manager, you combine people management, process ownership and hands‑on technical involvement.

Responsibilities

Lead and manage the day‑to‑day operations of the customer support department

Optimize the use of support tools and systems (such as e.g. Zendesk)

Ensure Service Level Agreements (SLAs) are clearly defined, implemented and consistently met

Keep the support team up to date on new products, procedures and technical developments

Analyze support data (ticket and RMA) and KPIs, and translate insights into concrete improvements

Act as an internal stakeholder for LCM, Product Management, R&D, Sales and Marketing and actively contribute to projects and new product introductions

Create and maintain internal (technical) documentation and external knowledge base articles together with service and product teams

Support onboarding of new customers, including customer training where needed

What we offer

Performance‑based salary growth that rewards your results

33 vacation days per year, including public holidays

Time‑for‑time compensation when working extra hours

Strong focus on personal development, supported by a tailored growth and learning plan

Extensive career opportunities, with progression across a wide range of functions and projects

A young, entrepreneurial, and innovative company culture where initiative is encouraged

Free access to the company gym

Free lunch, dinner and healthy snacks available every day on‑site

What you bring

Experience in a customer support leadership or supervisory role

Strong communication skills and the ability to work with both internal and external stakeholders

Ability to quickly understand technical products, protocols and systems

Hands‑on mentality: you are part of the team and not afraid to dive into content yourself, combining a practical approach with a structured way of working

Experience with ticketing or CRM systems (Zendesk experience is a strong plus)

Analytical skills to interpret data, identify trends and propose improvements

Flexible, adaptable and aligned with a dynamic, high‑tech company culture

Fluent in Dutch and English, both spoken and written

Fluent in French, and/or German in spoken and written is a plus

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