R&D Application and Support Specialist, Boxmeer

R&D Application and Support Specialist

at Hendrix Genetics

We are a rapidly growing, data‑driven breeding company that relies on advanced R&D systems to collect and process structured and unstructured data. To support our Aquaculture Business Unit (Salmonids&Shrimps), we are looking for an R&D Application Support Specialist who will assist our global R&D teams.

Your Role

Provide 1st line support for R&D applications and devices

Respond to and manage incidents and service requests according to SLAs

Ensure clear communication with end‑users from issue identification to resolution

Escalate incidents and problems to internal or external 2nd line support when needed

Manage application access (adding/removing users)

Train end‑users on new features and releases

Collaborate with international teams across cultures and time zones

Keep learning and developing in the latest IT technologies

Your Profile

Bachelor’s or Master’s degree in (bio)informatics, software engineering, or equivalent relevant experience

Excellent communication skills in English; ability to manage expectations and speak“non‑IT language” with end‑users

Strong knowledge of relational databases (SQL Server, Oracle), data modelling and querying

General technical knowledge: device management (handhelds, tablets, Bluetooth, Serial), infrastructure (Network, Microsoft Azure Cloud)

Quick learner, highly analytical, problem‑solving and solution‑driven

Able to navigate in a fast‑changing environment, set priorities and achieve goals

Preferred Qualifications

3+ years of experience supporting end‑users in a Research&Development environment

Agile mindset and experience with tools such as Microsoft Azure DevOps

Highly structured and conceptual mindset with strong analytical problem‑solving ability

Knowledge of ITSM solutions

If you love combining technical expertise with user support and want to make an impact in the world of aquaculture innovation, we’d love to hear from you!

Apply now and help shape the future of sustainable breeding.

About Us Hendrix Genetics is a multi‑species animal breeding, genetics and technology company passionate about animal breeding and our customers. We are focused on innovation, sustainability and creating value across the animal protein value chain.

What We Can Offer You Our people are of utmost importance. You will work in an environment based on respect, trust and recognition, with opportunities for personal development, on‑the‑job training, continuing education and challenging work. We offer competitive compensation and benefit packages with regular reviews of total compensation, and we ensure all employees can contribute to a sustainable future.

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