Manager Customer Service (m/f/d), Breda

Manager Customer Service (m/f/d) Location: Breda, Netherlands

We are seeking a Manager Customer Service to lead our local team in Breda. The role involves building future-oriented customer relationships and driving service excellence.

Your Tasks

Active customer relationship management, maintain the current and convince new customers

Promote and develop new services

Ensure timely support regarding technical issues and parts inquiries

Manage and further develop the local service team

Implement and continuously improve safety standards (SMS) and increase safety awareness

Ensure quality requirements and ISO compliance through appropriate measures

Provide and evaluate reports for tracking all relevant KPIs (customer support, sales, margins, efficiency)

Optimize administrative processes (orders, invoices, payments) in compliance with legal and internal requirements

Handle legal and warranty cases

Your Qualification

Completed training or studies in a commercial or technical field

Very good technical understanding, ideally product-specific knowledge in the field of mobile cranes

Experience in employee management and in setting up or expanding an organization

Business fluent DutchАnd good English skills

What We Offer A varied work environment with flexible working hours and the option of“mobile working”, attractive remuneration with special benefits, and a pleasant working atmosphere.

Seniority Level Mid‑Senior level

Employment type Full‑time

Job function Other

Industries Machinery Manufacturing

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