Solution Architect, Breda

About Us nShift is the leading global provider of cloud delivery management solutions (SaaS), enabling the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world’s leading e-commerce, retail, manufacturing, and 3PL shippers due to our integration of over 1000 carriers into our platform—nearly three times more than our competitors! If you buy goods online, there is a strong chance that nShift has powered that delivery; join us as we shape the future of shipping, one frictionless journey at a time.

Purpose of Role The Customer Solutions team is part of our Sales organization supporting our Growth and Customer Management teams. We are seen as trusted advisors by both external and internal key stakeholders. Our engagement includes a deep understanding of our product portfolio to deliver market‑leading solution sales support, enabling maximum customer value from both a solution and technical perspective in high‑value or complex cases. The team plays a vital part in our continuous growth and overall success.

Overall Responsibility Our ideal candidate thrives when challenged and is enthusiastic about working in a fast‑paced environment. If you are eager to work in a role with both strategic and operational importance and with smart people to solve complex problems, we invite you to apply.

As a Customer Solution Architect, you will work closely with both new and existing strategic customers in close collaboration with our Sales and Customer Management teams to ensure we deliver quality‑assured solutions that increase revenue and ensure high customer satisfaction. You will be seen as an expert in nShift’s product portfolio and be responsible for solution design and documentation to ensure a high‑quality hand‑over to our Professional Services team, ensuring customer growthand customer satisfaction while signing off on the final delivery.

About You To be successful in this role, you have previous experience working with enterprise SaaS solutions where, with your technical understanding, you have successfully delivered solution designs tailored to customer needs. You will use your technical and product knowledge to deliver value‑added solutions to our existing and new customers, ensuring high customer satisfaction and revenue growth. Your strong communication skills, efficient organisation, and time management will bring quality‑assured added value to both external and internal key stakeholders as a trusted advisor.

If you are motivated, results‑driven, and enjoy working in a team environment where you can continuously improve our solutions to meet the demands of our growing global customer base, we’d like to meet you.

The area of responsibility includes

Provide market‑leading solution sales support to enable maximum customer value

Deliver best‑in‑class customer‑driven product presentations and demos to qualified prospects

Support account owner in RFP process

Support sales with compelling proposals

Capture and visualise customer needs to enable the value our product range can offer

Validate and design the technical solution for frictionless hand‑over to our Professional Services team

Support sales enablement partners, integrators, resellers, etc. from a product and technical perspective

Provide technical liaison with customers to drive growth with the existing customer base

Key member of product development identifying needs from both existing and new customers

Stay up‑to‑date with new products/services and new pricing/payment plans

Drive internal processes with key stakeholders to achieve visibility, ownership, and a quality‑assured customer onboarding process

Drive best practices for the sales organization

Train and educate the Sales teams on how to effectively demonstrate nShift’s products by understanding the value‑based offering and how it can solve customers’ needs

Travel to client sites together with the account owner if required

Requirements

Previous experience working within Technology/Logistics B2B/SaaS/eCommerce

Experience of solution sales

Ability to deliver engaging product demonstrations

Ability to lead strategic customers and stakeholders on how to use our products from a best‑practice and growth‑revenue point of view

Experience in designing and delivering technical solutions

Experience with technical integration between systems and working with requirements toward development teams

Good ability to organise, prioritise, plan, and control objectives

Strong tolerance for and ability to focus and execute in a changing environment, ability to make things happen

Creative mindset&great problem‑solving skills

Strong communication and networking skills

Strong written and oral communication skills in English; additional languages are a merit

Pro‑active approach with the ability to take ownership and initiative

Ability to be independent and work collectively within a team

University degree educated or equivalent education is an advantage

Flexible mindset and can‑do attitude: Willingness to adapt to customer and organisational needs

Proven work experience as a Presales consultant, Technical Account Manager, Solution Architect, Solution Engineer or similar role

Experience working with nShift’s product offering is an advantage

At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone, which is essential for our continued success. We are an equal‑opportunity employer and all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability status.

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