C004580 Senior Technician (Centralized Service Desk) (NS) - …, Brunssum

Overview

Deadline Date:

Tuesday 27 January 2026 Requirement:

Senior Technician (Centralized Service Desk) Location:

Brunssum, NL Full Time On-Site:

Yes Time On-Site:

100% Total Scope of the request (hours):

450 Required Start Date:

2 March 2026 End Contract Date:

31 December 2026 Required Security Clearance:

NATO SECRET Duties

Knowledge management: Maintains knowledge management systems and content to meet business needs Knowledge management: Supports others to enable them to complete knowledge management activities and form knowledge management habits Knowledge management: Supports changes to work practices to support capture and use of knowledgeKnowledge management: Reports on the progress of knowledge management activities Knowledge management: Configures and develops knowledge management systems and standards Application support: Follows agreed procedures to identify and resolve issues with applications Application support: Uses application management software and tools to collect agreed performance statisticsApplication support: Carries out agreed applications maintenance tasks System software: Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning System software: Applies system software parameters to maximise throughput and efficiency System software: Installs and tests new versions of system softwareSystem software: Contributes to preparation of software implementation procedures with fall back contingency plans Incident management: Provides first line investigation and gathers information to enable incident resolution and allocate incidents Incident management: Advises relevant persons of actions takenCustomer service support: Acts as the routine contact point, receiving and handling requests for support Customer service support: Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution Customer service support: Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriateCustomer service support: Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues Customer service support: Contributes to creation of support documentation Additional duties: Deputize for higher grade staff, if required Additional duties: Performs other duties as may be requiredRequirements

The candidate must have a currently active NATO SECRET security clearance Higher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience Good knowledge of and experience in the installation, maintenance and troubleshooting of OS Windows, MS Office, Visio, MS Project and Internet ExplorerExperience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN) Experience in demanding customer facing roles and in end-user support in general Extensive experience in performing user administration in MS Active Directory and ExchangeExperience of Outlook configuration and administration and troubleshooting in an MS Exchange environment Competency in call centre tracking tools Prior experience supporting customers in use of application software Proficiency in using support software tools Strong experience with automating IT tasks and processes and proceduresDesirable

Courses/certifications in IT Service Desk Analyst Certification ITIL 4 Foundation ITSM - Incident Management

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