[6045] IT Technician - Change Management Coordination, Brunssum

Start date: July 2026 (Negotiable)

Clearance: NATO Secret

Location: Brunssum, Netherlands

Skills

Higher vocational training in a relevant discipline with 5 years post-related experience

ITIL V3/V4 foundation is essential

In depth experience in ITIL Change Management

Knowledge of various ITIL processes and their relationships and purposes

Experienced in Configuration management

Experience with Release and deployment

Competent in the use of personal computer office automation packages (such as Windows, Word, Excel and PowerPoint)

Familiarity with the use of computer based administrative support tools

Broad experience with, and understanding of, various ICT components used to deliver services, ranging from servers, PCs, VOIP telephones, call manager, satellite receivers, active network components such as routers, switches and firewalls, as well as software applications and patching practices

Familiarity and understanding with risk management practices in conjunction with the execution of IT change management

Broad and in-depth experience of the ITIL Service Management framework

Project management experience

Configuration Control

IT Collaboration tools

Experience in training customers and end users with ITSM tools and processes

Prior experience of working in an international environment comprising both military and civilian elements

Knowledge of NATO responsibilities and organization, including ACO and ACT

ITIL Service Transition certification desirable

Activities

Administers Requests for Change, reviews and closes Requests for Change, and reports on results

Documents meeting minutes of the local Change Advisory Board

Assists in planning and management changes and configuration items. Monitors all CSU change management, Service Asset and Configuration Management activities in accordance with Agency directives, processes and local procedures

Assists in development and execution of local release and deployment schedules, in accordance with Agency directives, processes and local procedures

Conducts reviews and supports Verification Audits against Configuration Management Database. Supervises Configuration Control activities and ensures execution in accordance with Agency directives, processes and local procedures

Plans, manages, coordinates assigned resources and conducts work to meet quality targets

Takes initiative to investigate and resolve technical issues in a systematic approach

Maintains sound knowledge on implemented technologies

Advises superiors and recommends technical solutions

Performs other duties as may be required

#J-18808-Ljbffr