IT Change Coordinator, Brunssum
IT Change Coordinator, Brunssum
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6440 Brunssum, Nederland -
Geplaatst op: 1 week geleden
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Spektrum has a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you.
Who We Are Supporting The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
Cyber Security– advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
Command and Control Systems– develop and maintain systems used by NATO's military commanders to plan and execute operations.
Satellite Communications– provide satellite communications services to enable secure and reliable communications between NATO forces.
Electronic Warfare– support NATO's mission to detect, deny, and defeat threats to its communication networks.
Information Management– manage NATO's information technology infrastructure, including its databases, applications, and servers.
The Program The Assistance and Advisory Service (AAS) is part of NATO’s C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide IT infrastructure.
Role ID C004879
Role Duties And Responsibilities
Administer Requests for Change, review and close Requests for Change, and report on results.
Document meeting minutes of the local Change Advisory Board.
Assist in planning and management of changes and configuration items; monitor all CSU change management, Service Asset and Configuration Management activities in accordance with agency directives, processes and local procedures.
Assist in development and execution of local release and deployment schedules in accordance with agency directives, processes and local procedures.
Conduct reviews and support Verification Audits against Configuration Management Database, supervise configuration control activities and ensure execution in accordance with agency directives, processes and local procedures.
Plan, manage and coordinate assigned resources and conduct work to meet quality targets.
Take initiative to investigate and resolve technical issues in a systematic approach.
Maintain sound knowledge of implemented technologies.
Advise superiors and recommend technical solutions.
Perform other duties as may be required.
Essential Skills, Experience And Certifications
ITIL V3/V4 foundation required.
In‑depth experience in ITIL Change Management.
Knowledge of various ITIL processes and their relationships and purposes.
Experience in configuration management.
Experience with release and deployment.
Competent in use of personal computer office automation packages (Windows, Word, Excel, PowerPoint).
Familiarity with computer‑based administrative support tools.
Broad experience with ICT components used to deliver services, including servers, PCs, VOIP telephones, call manager, satellite receivers, routers, switches and firewalls, and software applications and patching practices.
Familiarity with risk‑management practices in conjunction with the execution of IT change management.
Practical experience in a face‑to‑face dynamic environment; must be able to interact with teams, customers and over the telephone.
Desirable Skills, Experience And Certifications
ITIL Service Transition certification desirable.
Broad and in‑depth experience of the ITIL Service Management framework; project management experience; configuration control; IT collaboration tools.
Experience training customers and end users with ITSM tools and processes.
Prior experience in an international environment comprising both military and civilian elements.
Knowledge of NATO responsibilities and organization, including ACO and ACT.
Education
Higher vocational training in a relevant discipline with 5 years post‑related experience.
Working Location
Brunssum, Netherlands
Working Policy
On‑site
Travel
Some travel to other NATO sites may be required.
Security Clearance
Valid National or NATO Secret personal security clearance.
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Who We Are Supporting The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
Cyber Security– advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
Command and Control Systems– develop and maintain systems used by NATO's military commanders to plan and execute operations.
Satellite Communications– provide satellite communications services to enable secure and reliable communications between NATO forces.
Electronic Warfare– support NATO's mission to detect, deny, and defeat threats to its communication networks.
Information Management– manage NATO's information technology infrastructure, including its databases, applications, and servers.
The Program The Assistance and Advisory Service (AAS) is part of NATO’s C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide IT infrastructure.
Role ID C004879
Role Duties And Responsibilities
Administer Requests for Change, review and close Requests for Change, and report on results.
Document meeting minutes of the local Change Advisory Board.
Assist in planning and management of changes and configuration items; monitor all CSU change management, Service Asset and Configuration Management activities in accordance with agency directives, processes and local procedures.
Assist in development and execution of local release and deployment schedules in accordance with agency directives, processes and local procedures.
Conduct reviews and support Verification Audits against Configuration Management Database, supervise configuration control activities and ensure execution in accordance with agency directives, processes and local procedures.
Plan, manage and coordinate assigned resources and conduct work to meet quality targets.
Take initiative to investigate and resolve technical issues in a systematic approach.
Maintain sound knowledge of implemented technologies.
Advise superiors and recommend technical solutions.
Perform other duties as may be required.
Essential Skills, Experience And Certifications
ITIL V3/V4 foundation required.
In‑depth experience in ITIL Change Management.
Knowledge of various ITIL processes and their relationships and purposes.
Experience in configuration management.
Experience with release and deployment.
Competent in use of personal computer office automation packages (Windows, Word, Excel, PowerPoint).
Familiarity with computer‑based administrative support tools.
Broad experience with ICT components used to deliver services, including servers, PCs, VOIP telephones, call manager, satellite receivers, routers, switches and firewalls, and software applications and patching practices.
Familiarity with risk‑management practices in conjunction with the execution of IT change management.
Practical experience in a face‑to‑face dynamic environment; must be able to interact with teams, customers and over the telephone.
Desirable Skills, Experience And Certifications
ITIL Service Transition certification desirable.
Broad and in‑depth experience of the ITIL Service Management framework; project management experience; configuration control; IT collaboration tools.
Experience training customers and end users with ITSM tools and processes.
Prior experience in an international environment comprising both military and civilian elements.
Knowledge of NATO responsibilities and organization, including ACO and ACT.
Education
Higher vocational training in a relevant discipline with 5 years post‑related experience.
Working Location
Brunssum, Netherlands
Working Policy
On‑site
Travel
Some travel to other NATO sites may be required.
Security Clearance
Valid National or NATO Secret personal security clearance.
#J-18808-Ljbffr
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IT Change Coordinator is geplaatst in de Brunssum overige banen rubriek op Locanto.
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