IT Change&Release Lead– NATO Security Role, Brunssum

The successful candidate will perform duties such as the following:

Administers Requests for Change, reviews and closes Requests for Change, and reports on results;

Documents meeting minutes of the local Change Advisory Board;

Assists in planning and management changes and configuration items. Monitors all CSU change management, Service Asset and Configuration Management activities in accordance with Agency directives, processes and local procedures;

Assists in development and execution of local release and deployment schedules, in accordance with Agency directives, processes and local procedures;

Conducts reviews and supports Verification Audits against Configuration Management Database. Supervises Configuration Control activities and ensures execution in accordance with Agency directives, processes and local procedures;

Plans, manages, coordinates assigned resources and conducts work to meet quality targets;

Takes initiative to investigate and resolve technical issues in a systematic approach;

Maintains sound knowledge on implemented technologies;

Advises superiors and recommends technical solutions;

Performs other duties as may be required.

This is a role that we require a very quick onboarding into the role, so practical experience in a face to face dynamic environment, talking to teams and customers face to face, over the telephone and in meetings is a must

Requirements Description

Higher vocational training in a relevant discipline with 5 years post-related experience;

ITIL V3/ V4 foundation is essential;

In depth experience in ITIL Change Management;

Knowledge of various ITIL processes and their relationships and purposes;

Experienced in Configuration management;

Experience with Release and deployment;

Competent in the use of personal computer office automation packages (such as Windows, Word, Excel and PowerPoint);

Familiarity with the use of computer based administrative support tools;

Broad experience with, and understanding of, various ICT components used to deliver services, ranging from servers, PCs, VOIP telephones, call manager, satellite receivers, active network components, such as routers, switches and firewalls, as well as software applications and patching practices;

Familiarity and understanding with risk management practices in conjunction with the execution of IT change management.

Desirable Experience And Education

ITIL Service Transition certification desirable Broad and in-depth experience of the ITIL Service Management framework; Project management experience; Configuration Control; IT Collaboration tools;

Experience in training customers and end users with ITSM tools and processes.

Prior experience of working in an international environment comprising both military and civilian elements;

Knowledge of NATO responsibilities and organization, including ACO and ACT

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