Lead Implementation Manager, Delft

3 reasons you should join our team as Lead Implementation Manager

Become part of a PSP that’s not just growing but also continually innovating.

Shape your career in tech within a rapidly growing scale-up with proven success.

Your work directly contributes to making online transactions easier and safer for millions of users.

OPP is one of the fastest-growing fintechs in Europe. We’re growing from 5 people in 2016 to over 100 across offices in Delft, Berlin, and London. Fully backed by Worldline but still in the driver’s seat with no plans of slowing down. We’re hiring a Lead Implementation Manager!

Make paying online easy and safe for everyone If you’ve ever paid other users on platforms like Marktplaats, eBay‑Kleinanzeigen, and Gumtree, or booked a holiday home via Nature.house or Micazu, chances are you’ve already met us. Our fintech platform powers marketplaces. Not just by arranging payments – it also allows marketplaces to accept,hold, and disburse funds for their users. That makes our solution more sophisticated, yet ready to continue growing internationally.

Responsibilities As teamlead of implementations, you are the driving force behind our implementation team. You work closely with the Management (CCO&COO), Sales, Developers, and Customer Success teams as the contact person and challenger. Whenever a new platform or marketplace joins as a partner, you ensure that the client needs and expectations are met throughout the implementation process, customizing our product to fit their requirements. After translating customer needs into effective solutions, you handle the technical configuration and guide your team to ensure a seamless implementation. You also serve as the escalation point for complex challenges your team cannot resolve alone, and you leverage your technical expertise to engage in deeper discussions about team development, process automation, and enhancing client satisfaction.

Inspire and manage a small team of implementation specialists, ensuring high performance and professional development.

Together with your team, ensure high client satisfaction while driving continuous improvements to our products.

Configure modules and features.

Work on our documentation and instructions about our API.

Contribute to the introduction of an API sandbox.

Moderate our partner-contact Slack channels.

Your Track Record Shows

At least 4 years of experience in software/SaaS.

Proven ability to guide and mentor colleagues.

A first‑class star in integrating third‑party web APIs.

Comfortable communicating with developers: HTML, PHP, JavaScript, CSS, and related web technologies sound familiar.

Outstanding communication skills; able to communicate technical requirements/notes to non‑technical users.

Fluent in English– both verbally and written.

How We Invest In You

A solid salary with a 13th month, and if needed visa sponsorship (only for those already based in the Netherlands).

8% of your monthly salary contributing to a pension plan.

Flexible working hours, hybrid working, 24 paid vacation days, and 2 diversity days.

12‑month contract with the possibility to extend permanently.

MacBook, home office gear, and NS Business card.

Office lunches and regular get‑togethers over drinks.

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